Online Hotel and Restaurant Management Courses | Penn Foster Career School

Online Hotel and Restaurant Management Course

Why Penn Foster Career School?

  • Regionally & Nationally Accredited
  • Self-Paced
  • Supportive
  • Low monthly payments

Program Overview

Penn Foster Career School's Online Hotel/Restaurant Management Career Diploma Program can help you get started on the path to running a hotel or restaurant. Did you know the average salary for lodging managers is $46,810, and food service managers make an average salary of $47,960?¹ And you can complete this program in as little as four months.

You will learn the various aspects of the hospitality industry, from front office duties, housekeeping, and maintenance, to marketing and selling hospitality services. By the time you finish the program, you will have also learned about methods of food preparation, as well as service, storage, and menu planning.

Curriculum Details

Program Goal and Outcomes

Program Goal

To prepare students for an entry-level career position in the hotel/restaurant field.

Program Outcomes

Upon completion of the program, students will be able to:

  • Understand the trends and traits of the hospitality industry
  • Identify the five stages of the marketing cycle, the concept of target marketing, and how the Internet is affecting the hospitality industry
  • Comprehend the processes for recruiting and interviewing prospective employees and managing employees
  • Understand how to forecast hotel occupancy and revenue
  • Identify how to determine staffing and scheduling of responsibilities
  • Understand the executive housekeeper's responsibilities and how current technologies affect the housekeeping department
  • Understand how the engineering and maintenance departments operate the vital engineering systems, such as electricity, heating, and ventilation
  • Understand the terminology and methods of hospitality accounting and the ways computers relate to hospitality accounting
  • Comprehend the insurance requirements of the hotel industry and the coverages available
  • Identify important state and federal laws that impact the hospitality industry
  • Understand the importance and nature of the control process, including the role forecasting plays in cost control and how to perform basic forecasting steps
  • Identify the elements of effective dining, restaurant, and banquet service
  • Comprehend how to plan a menu that accounts for customer preference, nutrient content, wording regulations, and pricing needs
  • Comprehend how to use recipes and measure properly, identify kitchen tools and equipment, and properly use flavorings and seasonings
  • Determine the proper purchasing functions, the types of distribution systems and factors affecting distribution, and types of markets and market regulations
  • Understand how to prevent food spoilage and eliminate food-borne illnesses
  • Understand how to enforce rules for hygienic food handling and washing of dishes, utensils, and other items
  • Comprehend various attitudes toward serving alcoholic beverages, including how to identify the warning signs of intoxication and the legal concerns associated with serving alcohol

Unit 1

Starting Your Program

Succeed by learning how to use your Penn Foster program.

Objectives:

  • Understand how to use your Student Portal, including your My Homepage and My Courses pages.
  • Access the Penn Foster Community and use it to find answers.
  • Connect with Penn Foster on various social media sites.
The Hospitality Industry

Objectives:

  • Learn the origin and history of hospitality.
  • Identify employment opportunities in the hospitality industry.
  • Understand the trends and traits of the industry.

Unit 2

Marketing and Sales

Objectives:

  • Learn how appearance is important for impressing customers.
  • Discover how to build a support network.
  • Learn how to develop your skills and an impressive portfolio.
Managing People

Objectives:

  • Study the theories and styles of management in the industry.
  • Learn how to motivate and communicate with employees.
  • Receive tips for staff selection.
The Front Office

Objectives:

  • Learn about the levels of service.
  • Study staffing and scheduling.
  • Learn how to complete a night audit.

Unit 3

Housekeeping

Objectives:

  • Understand about the cleaning process.
  • Maintain control of the linen room and storage areas.
  • Learn about the right-to-know laws and how they pertain to you.
Engineering and Maintenance

Objectives:

  • Understand how the engineering and maintenance departments operate.
  • Study the vital engineering systems, such as electricity, heating, and ventilation.

Unit 4

Hospitality Accounting

Objectives:

  • Learn the terminology of hospitality accounting.
  • Understand the basic accounting elements and methods.
  • Study computers as they relate to hospitality accounting.
Legal Aspects and Insurance

Objectives:

  • Study the legal responsibilities of personnel and guests.
  • Learn about labor relations.
  • Understand the principles of insurance and the different types of insurance and how to select an insurer.
Cost Controls

Objectives:

  • Learn how to control costs of lodging and food service businesses.
  • Implement important cost control strategies.

Unit 5

Restaurant and Banquet Service

Objectives:

  • Learn food service set-ups.
  • Learn the elements of dining service and effective restaurant and banquet service.
  • Study banquet and buffet catering and how they differ from other types of restaurant service.
Menu Planning

Objectives:

  • Learn how to plan a menu that accounts for customer preference.
  • Study personnel and kitchen facilities.
  • Discover menu design and layout.
Food Preparation

Objectives:

  • Learn how to use recipes and measure properly, identify kitchen tools and equipment, and properly use flavorings and seasonings.
  • Understand the basics of food preparation.

Unit 6

Purchasing and Storage

Objectives:

  • Understand cost factors and government regulations.
  • Know how to yield test.
  • Discover how to purchase perishable items and what is involved in the bidding procedure.
  • Gain important information about receiving operations, storage needs, and inventory control.
Food Service Sanitation

Objectives:

  • Learn about food service sanitation.
  • Receive tips about personal hygiene in the food service business.
  • Study sanitary storage and rodent and insect control.
Alcoholic Beverages

Objectives:

  • Understand about serving alcoholic beverages.
  • Create an efficient bar layout and operations.
  • Identify the warning signs of intoxication and the legal concerns associated with serving alcohol.
Additional Unit Material

Video: Food Service Sanitation


Computer Specifications
You will need high-speed internet access to begin your program. You will need access to a Microsoft® Windows® based computer running Windows XP® or later or an Apple® Mac® computer running OS X® or later, and an email account to complete your program with Penn Foster.

We reserve the right to change program content and materials when it becomes necessary.
Microsoft, Windows, and Windows XP are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.
Apple, Mac, and OS X are trademarks of Apple, Inc registered in the United States of America and/or other jurisdictions.

Sample Lesson

To view a Hotel/Restaurant Management sample lesson, click here.

Hotel/Restaurant Management Program Details

In the Penn Foster Career School Hotel/Restaurant Management online course you'll cover topics such as:

State Licensing Information

Licensing and/or certification requirements for jobs in this field are not the same in every state and may include educational, testing, and/or experiential requirements beyond those offered by your Penn Foster Program. You should contact the state professional licensing board or similar regulatory body in the state(s) where you plan to work to determine their requirements before enrolling in your Program. Please click here for contact information for state licensing/regulatory boards and certain industry licensing information.

Online Hotel Restaurant Management Courses

Hotel and restaurant managers handle the day-to-day operations of a business, which include marketing, hospitality, accounting, insurance, and food service. Here are a few qualities that effective hotel and restaurant managers have in common:

  • Flexible: You are productive despite any changes in the hotel or restaurant.
  • Creative: Working in hospitality often requires that you think outside of the box.
  • Dependable: A lot of employees rely on you to be organized and offer advice, and customers rely on you for great service and food.
  • Energetic: The hospitality and food industries are fast-paced with demanding hours.

My overall experience with Penn Foster was great. You are allowed to go at your own speed, and the school gives encouragement to keep you going. I would recommend Penn Foster.

- James R., Penn Foster Graduate

I am so happy that I made a career change with the help of Penn Foster. Penn Foster makes it easy, and they are always supportive and encouraging to you. Whenever I had a question, I just gave my instructors a call, and they were very helpful and easy to talk with. The online testing made it convenient, and my shipments always arrived right on time.

-Christina R., Penn Foster Graduate

I would like to say that enrolling with Penn Foster Career School was the best choice that I ever made. I would recommend Penn Foster. I just have to say 'Thank You' to Penn Foster for achieving my goal.

- Francisco C., Penn Foster Graduate

Your program includes:

  • Customized payment plans with 0% interest
  • Learning aids
  • Goal-setting and progress-tracking tools
  • Instructional support from our experienced faculty
  • Access 24/7 to Penn Foster’s online community, plus immediate membership in the Hotel/Restaurant Management academic group
  • Your personalized online student homepage and learning portal
  • Additional resources such as our online library and career guidance from Career Cruising

Is there a final exam in the Hotel and Restaurant Management program?

There is no final exam for the Hotel and Restaurant Management program. Your overall grade is based on the average of your lesson exam scores.

More FAQs >

¹ Bureau of Labor Statistics, U.S. Department of Labor, "Occupational Outlook Handbook," 2014-15 Edition, Lodging Managers, on the Internet here, and Food Service Managers, on the Internet here. Statements found in the United States Department of Labor Occupational Outlook Handbook are not a guarantee of any post-graduation salary, in part because the data used to create the Occupational Outlook Handbook includes workers from differing educational backgrounds, levels of experience, and geographic areas of the country.

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