Upon completion of the program, students will be able to:

• Demonstrate effective written and interpersonal communication skills
• Demonstrate effective quantitative skills
• Demonstrate computer and information literacy
• Demonstrate an understanding of the liberal arts, natural sciences, and social sciences
• Office and Hospital Procedures, Client Relations, and Communication
• Participate in facility management utilizing traditional and electronic media and appropriate medical terminology and abbreviations
• Communicate in a professional manner in all formats—written, oral, non-verbal, and electronic
  Follow and uphold applicable laws and the veterinary technology profession's ethical codes to provide high quality care to patients.
• Pharmacy and Pharmacology
• Safely and effectively administer prescribed drugs to patients.
• Accurately dispense and explain prescribed drugs to clients
• Nursing
• Demonstrate and perform patient assessment techniques in a variety of animal species
• Understand and demonstrate husbandry, nutrition, therapeutic and dentistry techniques appropriate to various animal species.
• Anesthesia
• Safely and effectively manage and maintain patients in all phases of anesthesia
• Safely and effectively select, utilize and maintain anesthetic delivery and monitoring instruments and equipment
• Surgical Nursing
• Understand and integrate all aspects of patient management for common surgical procedures in a variety of animal species
• Understand and provide the appropriate instruments, supplies and environment to maintain asepsis during surgical procedures
• Laboratory Procedures
• Properly package, handle and store specimens for laboratory analysis
• Properly carry out analysis of laboratory specimens
• Imaging
• Safely and effectively produce diagnostic radiographic and non-radiographic images
• Laboratory Animal Procedures
• Safely and effectively handle common laboratory animals used in animal research
• Avian, Exotic, Small Mammals and Fish Procedures
• Understand the approach to providing safe and effective care for birds, reptiles, amphibians, guinea pigs, hamsters, gerbils, and ferrets

Upon completion of the program, students will be able to:

• Upon completion of the program, students will be able to:
• Demonstrate effective written communication and interpersonal skills
• Display a high level of analytical, problem-solving, and critical thinking skills
• Demonstrate an understanding of and integrate all aspects of patient surgical management in a variety of animal species
• Possess an understanding of a Veterinary Technician Specialty (VTS) or of a Certified Practice Manager (CVPM)
• Exhibit an understanding of leadership and management skills as a manager of a veterinary practice or a research/corporate institution
• Advanced Pharmacology
• Drug identification and dosage calculation methods
• Drug administration benefit and side effect explanations
• Veterinary Practice Management
• Appropriate design, technology, diagnostic laboratory, and marketing strategies
• Compassionate communication methods
• Advanced Anesthesia and Nursing
• Pre-anesthetic workup protocol, dosage calculation, and anesthesia preparation strategies
• Anesthesia communications including describing anesthesia monitoring, recovery, and complications
• Anesthesia and perioperative surgical care plan ideas 
• Preventative Healthcare
• Preventative healthcare and life stage guidelines
• Integrative medicine fundamentals
• Preventative and integrative medicine practices for birds, small mammals, and horses
• Critical Care
• Key wound management techniques
• Emergencies, traumas, and CPR best practices including the care and nursing of urologic, reproductive, ocular, and neurologic emergencies
• Leadership Methods
• Planning, leading, organizing, motivating, and controlling management techniques
• Effective team development strategies
• Financial and Marketing Strategies
• Basic financial procedures including analyzing transactions that affect current assets, interpreting financial statements, and analyzing cost-volume-profit relationships
• Basic marketing tactics including analyzing marketing plans and performing SWOT and STP analyses

Upon completion of the program, students will be able to:

• Demonstrate effective written and interpersonal communication skills
• Demonstrate a high level of inquiry, analytical, and problem-solving skills
• Demonstrate effective quantitative skills
• Demonstrate computer and information literacy skills
• Office and Hospital Procedures:
• Front Desk procedures, including basic veterinary medical record keeping procedures and basic invoicing skills
• Demonstrate knowledge of basic cleaning techniques of animal kennels and bedding, examination rooms, hospital facilities, and surgical suites
• Communication and Client Relations:
• Develop effective client communication skills
• Write business letters and professional electronic communication with clients
• Understand ethical conduct in relationship to the day to day operations of a vet hospital
• Describe the roles and responsibilities of each member of the veterinary health team and the important part that each plays in the delivery of excellent care
• Professional Conduct: Understand the human-animal bond, Demonstrate professional and appropriate appearance and language in the workplace
• Pharmacy and Pharmacology:
• Legal Issues: Recognize legal issues involving drugs in the workplace, recognize general types and groups of drugs and demonstrate proper terminology
• Filling medications and inventory control: Label and package dispensed drugs correctly, Store, safely handle and dispose of biological and therapeutic agents, pesticides, and hazardous waste
• Vaccinations: Reconstitute vaccines and be familiar with proper protocols
• Examination Room Procedures:
• Restrain patients: small animals, restrain birds. rabbits, pocket pets, and exotics, large animals
• Basic Procedures: Determine and record temperature, pulse, respiration, body condition score, and weight of patients
• Express anal sacs using the external method, Identify external parasites: mites, lice, fleas, and ticks, Recognize AKC dog breeds and CFA cat breeds,
• Small Animal Nursing (Large Animal Nursing--Optional):
• Safety Concerns: Demonstrate knowledge of basic normal and abnormal animal behavior, Utilize patient & personnel safety measures
• Animal Care: Provide routine record-keeping, and observation of hospitalized patients, i.e. stress importance of notations made when cleaning and feeding, Demonstrate a basic understanding of common diseases and medical conditions,
• Monitor/restrain patients for fluid therapy and record observations, Perform hand pilling (dog, cat), Demonstrate understanding of treatment plan
• Surgical Preparation and Assisting:
• Assist in performing surgical preparations
• Facility and Equipment Cleanliness
• Have knowledge of: Surgical equipment, Surgical room and prep area, Instrument cleaning and care, Proper disposal of hazardous medical wastes
• Laboratory Procedures:
• Assistance in the laboratory
• Record Keeping: Ensure all laboratory results are accurately recorded, Stock laboratory supplies, File laboratory reports
• Radiology and Ultrasound Imaging:
• Follow recommended safety measures, Assist the veterinarian and/or the veterinary technician in the completion of diagnostic radiographs and ultrasound

Upon completion of the program, students will be able to:

• Identify individual life goals and steps needed to fulfill them, similarities between personal financial goals and business goals, the basics of setting up a budget and starting up and maintaining a business
• Discuss both the business environment and a manager’s role in decision making, planning, organizing, leading, controlling, and developing an ethical perspective
• Comprehend the management of the facility's finances, such as patient fees and billing
• Discover the importance of understanding and implementing laws and requirements in a veterinary practice.
• Examine how to provide exceptional customer service to their clients while helping the veterinary practice to grow financially
• Describe the human resources function as it relates to the business environment
• Examine the factors affecting marketing plans to promote the business’s products or services through an understanding of marketing principles, consumer buying habits, and advertising strategies
• Discover the importance and methods of marketing and promotion for a veterinary practice
• Summarize the ethical and legal standards in the business environment
• Analyze relevant business ethics issues when confronted with a new decision situation in a veterinary practice