Take steps to advance your career with an industry-recognized credential.

Designed by the NRF Foundation and leading retailers, the Customer Service and Sales credentialing program is a 14-lesson course that is geared toward students interested in beginning or currently working in a customer-facing role. Learners will have the chance to develop a deeper understanding of the customer lifecycle, as well as building resumes and navigating job searches in the field.

RISE Up with Penn Foster

Penn Foster partners with the NRF Foundation to host Customer Service & Sales, a RISE Up credentialing course, on our custom-designed, mobile-friendly learning platform. This training will cover a wide range of topics, including effective strategies to engage customers, assessing customer needs, closing sales, and more!

Why Customer Service Skills Are Valuable in Retail and Beyond

Whether working directly with others or in a role that doesn’t necessarily require interaction with clients, customer service skills are a valuable asset on your resume. Strong communication skills, the ability to be an active listener, and effectively working as part of a team are traits many employers look for in potential job candidates. Developing these skills through customer service training can help you prepare to take the next steps toward starting a career in retail or a variety of industries.

Online Training to Start or Grow Your Career

The Customer Service and Sales credentialing program can be your stepping stone to building a satisfying career you enjoy, whether that’s in the retail industry or another customer-focused business. Through flexible, online lessons, you’ll learn about consumer behavior, the impact of good customer service on a business, and other skills that can allow you to stand out to hiring managers.

With interactive, mobile-friendly courses and 24/7 online access to your studies, you can take the first steps toward career advancement wherever you are! Our learning portal is built with busy students like you in mind, giving you an online education experience like no other.

Sample Materials

Preview a sample lesson of the Customer Service and Sales program.

View Sample Lesson

View the Customer Service and Sales table of contents.

View Table of Contents

View a sample syllabus of the Customer Service and Sales program.

View Syllabus

FAQ

Q. How long is the training?

A. Delivered on Penn Foster’s learning platform, the program will take approximately 14 hours to complete.

Q. What kind of support is available?

A. Penn Foster provides multi-tier support RISE Up students, with access to live support coaches from 8am to 8pm Eastern, Monday through Friday. Additionally, learners have assistance from subject matter experts and automated outreach communications throughout the course.

Q. What career paths can this training facilitate?

A. The Customer Service and Sales program will prepare learners to competently engage with customers, master quality service skills, and multitask. Along with an overview of career opportunities, students will prepare for career readiness through understanding how to develop a resume, apply for jobs, and more.

Q. What are the requirements to be eligible for the program?

A. Learners must be at least 15 years of age, with a minimum 10th-grade education.

Disclaimer: The Retail Industry Fundamentals training and credential has been developed by the National Retail Federation (NRF). Penn Foster did not develop, provide or endorse the content, and the courses are not licensed and are not accredited. Penn Foster provides certain non-academic business services to NRF and in that connection is advertising the courses for NRF.