Take steps to advance your career with an industry-recognized credential.

Developed by the NRF Foundation and leading retailers, Retail Industry Fundamentals is a 10-lesson program that allows learners to develop basic customer service skills, math skills to conduct sales transactions, and an understanding of the retail industry, its impact on the economy, and the diverse jobs available. Industry-led and validated, this online credentialing program is designed for job seekers and current entry-level retail workers looking to advance their career in the industry.
RiseUp Logo

RISE Up with Penn Foster

Penn Foster partners with the NRF Foundation to host Retail Industry Fundamentals, a RISE Up credentialing course, on our custom-designed, mobile-friendly learning platform. This training will cover a wide range of topics, including an overview of the retail industry and its economic impact, customer service, sales basics, retail operations, workplace safety, and more!

Why Work in the Retail Industry?

From store associates to app developers, over 29 million Americans are directly employed by the retail industry, making it the largest private-sector employer in the country! Retail Industry Fundamentals will help you learn the foundational skills you need for a variety of functions in this massive industry, whether it be sales, marketing, or warehousing. With nearly 80% of employees in retail reporting being happy in their jobs, the industry is ripe with opportunity for those looking to advance their professional career.
Retail workers
man and woman

An Industry-validated Credential to Launch Your Career

The Retail Industry Fundamentals Credential can be your stepping stone into future leadership roles in retail, such as Retail Supervisor or Retail Management. In fact, 62% of retail store managers say they reached their current position by “moving up the ranks” from roles such as store associate. The retail industry also provides first-time job seekers with the skills needed to explore a variety of careers, as 71% of hiring managers agree that the retail industry provides employees with skills and experience that are transferable to other industries.
With interactive, mobile-friendly courses and 24/7 online access to your studies, you can take the first steps toward career advancement wherever you are! Our learning portal is built with busy students like you in mind, giving you an online education experience like no other.
interactive course screen
flashcards screen.
Sample Materials
Preview a sample section of the Retail Industry Fundamentals program.

View the Retail Industry Fundamentals table of contents.


Q. How long is the training?

A. The program will take approximately 5 hours to complete.

Q. What kind of support is available?

A. Penn Foster provides multi-tier support to RISE Up students, with access to live support coaches from 8am to 8pm Eastern, Monday through Friday. Additionally, learners have assistance from retail industry subject matter experts and automated outreach communications throughout the course.

Q. What career paths can this training facilitate?

A. The Retail Industry Fundamentals program will prepare those new to retail work to competently take on the daily tasks required of them. Along with an overview of career opportunities and industry essentials, the training can prepare learners to take the first steps toward leadership positions in your business.

Q. What are the requirements to be eligible for the program?

A. Learners must be at least 15 years of age, with a minimum 10th-grade education.

Ready To Enroll?
Enroll Now
Enroll Now Request Info
Disclaimer: The Retail Industry Fundamentals training and credential has been developed by the National Retail Federation (NRF). Penn Foster did not develop, provide or endorse the content, and the courses are not licensed and are not accredited. Penn Foster provides certain non-academic business services to NRF and in that connection is advertising the courses for NRF.