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Retail Industry Fundamentals Credential

Your online training includes 10 lessons that build the knowledge and skills that can help retail workers take the next step in their career. In the program, you’ll cover information vital to the industry in lessons such as Retail Operations, Sales Basics, and more.

Eligibility Requirements

Learners should be at least 15 years of age in order to take the course. By the end of the program, students should have an understanding of the retail industry, have developed job readiness skills, and build basic customer service skills.

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Course Delivery

The Retail Industry Fundamentals credentialing course is offered through an online format, including exams. Though the coursework is self-paced, the estimated course duration is five hours online.

Curriculum Expand All Collapse All

Welcome to Retail

What is Retail?

Objectives:

Multichannel and Omnichannel Retailing
Distribution Channels and Retail Ownership
The Economic Impact of Retail

The Retail Product Cycle

Objective:

Product and Service Selection
Product Allocation and Distribution
Selling, Pricing and Customer Service

Customer Service and Sales

Customer Service Skills

Objectives:

Retail Associates and Company Brand
The Customer Loyalty Life Cycle
Retail and Technology

Objectives:

Connecting with the Customer
Understanding Customer Needs and Interests
Personalizing Service and Completing the Sale

Retail Operations

Retail Operations Basics

Objectives:

Inventory, Marketing, Technology & Tools
Retail Stores, Grocery Stores, Fast Food Restaurants
Distribution Centers

Loss Prevention

Objectives:

Internal & External Theft
Operational Errors
Vendor Fraud

Workplace Safety

Objectives:

Common Safety Problems
First Aid
Emergency Situations

Dollars and Sense

Objectives:

Gross Profit vs. Net Profit
Profit Margin Operating
Expenses vs. Cost of Goods Sold

Workplace Readiness

Being Professional

Objectives:

Professional Look and Employability
Effective Communication and Accountability
Technology and Time Management

A Place for You in Retail

Objectives:

RISE Up and the Retail Industry
Entry-Level Retail Jobs: Goals and Expectations
Online Job Applications and Succeeding in Interviews

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Sample Materials

Preview a sample section of the Retail Industry Fundamentals program.

View Sample Lesson

View the Retail Industry Fundamentals table of contents.

View Table of Contents

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Disclaimer: The Retail Industry Fundamentals training and credential has been developed by the National Retail Federation (NRF). Penn Foster did not develop, provide or endorse the content, and the courses are not licensed and are not accredited. Penn Foster provides certain non-academic business services to NRF and in that connection is advertising the courses for NRF.