Our online career diploma program consists of a number of courses, including foundational subjects like English and Information Literacy, with a focus on computer support basics like hardware, customer service, troubleshooting, and more.
To prepare students for an entry-level position as a computer support technician.
Upon completion of the program, students will be able to...
Succeed by learning how to use your Penn Foster program.
This course is a brief introduction to the constantly changing world of computer technology in the Information Age.
This course provides the student with a broad view of PC Maintenance and Repair, focusing on the essential elements of hardware and software, as well as the importance of safety.
Discover how operating systems communicate with each computer hardware device, display data on the monitor, and retrieve and store information on the disk drive.
Software: Lab Sim Configuring Windows® 7
In this lesson, you’ll learn what customer service encompasses and why it is essential to meet customer needs.
Textbook: Customer Service: Career Success through Customer Loyalty
In this course you’ll learn the skills you need to become more confident in your writing.
Learn the parts of the computer that are considered the hardware.
Prerequisite: Introduction to PC Repair
This course provides the student with more sophisticated techniques in PC repair.
Prerequisite: PC Hardware 1
In this course, you’ll learn how computers communicate with each other and how to form networks.
Textbook: Cisco Networking Essentials