Computer Support Technician- Course Curriculum | Penn Foster
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Computer Support Technician Career Diploma Program Details

Our online career diploma program consists of a number of courses, including foundational subjects like English and Information Literacy, with a focus on computer support basics like hardware, customer service, troubleshooting, and more.

Program Goal and Outcomes

Program Goal

To prepare students for an entry-level position as a computer support technician.

Upon completion of the program, students will be able to...

  • Demonstrate the ability to set up, maintain, or repair computer equipment and related devices.
  • Examine the role of technology in business and society, including trends and their implications for the future.
  • Demonstrate the ability to assist users in installing software.
  • Develop and ask questions to customers to properly diagnose the computer problems.
  • Describe the methods available for you to remain current with new developments in technology.
  • Describe to new users how to work with new computer hardware or software, such as printers and word-processing software.
  • Identify and explain common computer related problems (i.e. viruses) and troubleshooting techniques for such issues.
  • Identify the needs of customers when they describe their computer problems.
  • Demonstrate effective written and interpersonal communication skills.
  • Identify maintenance needs to be addressed to ensure that networks operate correctly.
  • Determine the best way to guide customers through the recommended problem-solving steps.
  • Describe how to troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.
  • Test and evaluate existing network systems.
  • Describe the features of Cisco’s IOS, and apply the concepts to all standard data communication networks.

Succeed by learning how to use your Penn Foster program.

Objectives:

  • Understand how to use your Student Portal.
  • Access the Penn Foster Community and use it to find answers.
  • Connect with Penn Foster on various social media sites.

This course is a brief introduction to the constantly changing world of computer technology in the Information Age.

Objectives:

  • Describe the social and professional impact and importance of technology.
  • Recognize some basics of the language technology.
  • Identify career opportunities related to technology.

This course provides the student with a broad view of PC Maintenance and Repair, focusing on the essential elements of hardware and software, as well as the importance of safety.

Objectives:

  • Describe the physical parts (hardware) and the programs that run the computer (software).
  • Understand how hardware and software work together.
  • Identify the essential knowledge and skills to be a successful computer support technician.

 

Objectives:

  • Learn the main features of Microsoft® Word,™ Excel,® PowerPoint,® and Access.®
  • Create and edit documents using Word.™
  • Create and modify worksheets in Excel.®
  • Craft interesting presentations in PowerPoint® to capture the attention of your audience.
  • Manage your personal, educational, and professional data with Access.®

Discover how operating systems communicate with each computer hardware device, display data on the monitor, and retrieve and store information on the disk drive.

Objectives:

  • Perform standard operating and maintenance procedures.
  • Learn about computer viruses and how to avoid them.
  • Examine how Windows® and Apple® operating systems work.
  • Configure Windows® 7 with simulation software.
 

Software: Lab Sim Configuring Windows® 7

In this lesson, you’ll learn what customer service encompasses and why it is essential to meet customer needs.

Objectives:

  • Read about the many different kinds of customers you’ll serve.
  • Discover what to expect on the job.
 

Textbook: Customer Service: Career Success through Customer Loyalty

In this course you’ll learn the skills you need to become more confident in your writing.

  • Know the parts of speech.
  • Use pronouns and modifiers properly and effectively.
  • Explain subject-verb agreement.
  • Use end marks, commas, and other common punctuation marks.
  • Use capitalization correctly.
  • Explain common spelling rules and use them in your writing.
  • Cite research sources.
  • Compose a variety of sentence structures.
  • Construct unified, coherent paragraphs.
  • Connect paragraphs to build a well-organized, logical document.
  • Identify your audience, medium, and purpose.
  • Focus and organize your ideas.
  • Plan both informal and formal writing projects.
  • Revise, edit, and proofread to make your final copy accurate and professional.
  • Write well-structured, professional letters.
  • Format business letters, memos, and e-mails.

 

Objectives:

  • Learn how to diagnose and then repair a PC that’s not functioning properly.
  • Discover how to solve computer problems and maintain a computer to avoid problems.
  • Understand how to use the diagnostic software included in the course.

Learn the parts of the computer that are considered the hardware.

Objective:

  • Identify and describe the system board, central processing unit, read-only and random access memory, disk drives, hard drive, and CD and DVD drives.

Prerequisite: Introduction to PC Repair

This course provides the student with more sophisticated techniques in PC repair.

Objectives:

  • Support mobile computing devices such as laptops, netbooks, smart phones, tablets, and iPads.
  • Purchase and build PCs.
  • Troubleshoot, support, protect, and recover PCs.

Prerequisite: PC Hardware 1

In this course, you’ll learn how computers communicate with each other and how to form networks.

Objectives:

  • Learn network fundamentals.
  • Discover how local area networks and wide area networks work.
  • Understand how to maintain, troubleshoot, and secure a network.
  • Become familiar with the devices used for connecting networks.
 

Textbook: Cisco Networking Essentials

Additional Details

Licensing and/or certification requirements for jobs in this field are not the same in every state and may include educational, testing, and/or experiential requirements beyond those offered in the Penn Foster Program. Prospective students should contact the state professional licensing board or similar regulatory body in the state(s) where they plan to work to determine their requirements before enrolling in this Program. Click here for contact information for state licensing/regulatory boards and certain industry licensing information.

Penn Foster Career School Accreditation & Licensing Details

Penn Foster has been accredited for over 50 years. Penn Foster Career School has been thoroughly reviewed and has earned several important accreditations, certifications, and licensing. Most importantly, Penn Foster Career School is both regionally and nationally accredited.

DEAC
MSA
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Progress Tracking and Goal Setting Tools

Our customizable goal-setting tools will help you create a schedule and stick to it. Need some extra time to complete a lesson or take an exam? Not a problem — you can adjust your study plan at any time to set a pace that works for you.
Progress Tracking and Goal Setting Tools
Penn Foster Student Community

Student Community

Looking to connect with other Penn Foster students? Our Student Community is the perfect place for you to interact with your peers — as well as Penn Foster faculty and staff — to discuss your online learning experience, congratulate fellow students, and share your Penn Foster experience.

Sample Computer Support Technician Lesson

Penn Foster courses are written in a way that is easy to understand, and materials are broken down into manageable lessons. Take a look at what a Computer Support Technician course would look like.
Computer Support Technician Sample Lesson
Computer Specifications
As you know this is an online academic program. This means you will need high-speed internet access to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 7® or later or an Apple® Mac® computer running OS X® or later, and an email account to participate in and complete your program.
We reserve the right to change program content and materials when it becomes necessary.
Microsoft and Windows are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.
Apple, Mac, and OS X are trademarks of Apple, Inc. registered in the United States of America and/or other jurisdictions.
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