Curriculum

Business of retail training course details

In The Business of Retail: Operations and Profit Program from NRF and Penn Foster, you’ll learn a variety of skills that can allow you to stand out and confidently take on new responsibility in a retail workplace. The online credentialing course offers current retail workers, as well as those looking to begin a career in the field, with flexible classes geared toward furthering their understanding of the industry.

The Business of Retail: Operations and Profit

Certificate 14 hours As low as $50/mo

Full Program Overview

800-275-4410 (9AM - 9PM EST)

Estimated completion time: 14 hours

5 courses
13 lessons

Welcome to The Business of Retail

Objectives:
- The Retail Ecosystem
- Distribution Channels and Retail Ownership
- The Economic Impact of Retail
Objectives:
- Team, Inventory, and Marketing
- Technology, Tools, and Financials
- Competitors

Retail Operations

Objectives:
- Supply and Demand
- The Store Inventory Life Cycle
- Conducting Physical Inventory
Objectives:
- External Theft: Shoplifting, Customer Fraud, and Ecommerce Fraud
- Internal Theft: Employee Theft and Employee Fraud
- Operational Errors and Vendor Fraud
Objectives:
- Workplace Safety Policies and Processes
- Common Safety Problems
- Handling Workplace Accidents and Emergencies Situations

Marketing and Merchandising

Objectives:
- Brand Marketing
- Marketing Plan Components
- Marketing Approaches and Technologies
Objectives:
- Organizing and Maintaining Product Storage
- Inventory Management Systems
- Visual Merchandising

The Retail Profit Model

Objectives:
- Financial Results
- Financial Terms
- Gross Profits and Profit Margin Percentages
Objectives:
- Costs Associated with Retailing
- Determining Product Pricing
- Pricing Strategies

Building Your Career

Objectives:
- Exploring Retail Jobs: Crafting an Ideal Resume and Elevator Pitch
- Searching for Jobs Online
- Building and Maintaining Your Network
Objectives:
- Applying for a Job
- The Interview Process
- Reviewing a Job Offer
Objectives:
- Receiving and Applying Feedback
- Acquiring New Skills
- Key Performance Indicators (KPIs)
Objectives:
- Personal Career Planning
- Achieving Career Goals
- Effectively Managing Others

Note: We reserve the right to change program content and materials when it becomes necessary.

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Full Program Overview