Customer Service and Sales Credential

Certificate 14 hours

Online Customer Service Credential Program From NRF Foundation

Designed by the NRF Foundation and leading retailers, the Customer Service and Sales Credentialing Program is a 14-lesson course that is geared toward students currently working in a customer-facing role or interested in beginning a career in the field. Learners will have the chance to develop a deeper understanding of the customer lifecycle, as well as building resumes and navigating job searches in the field.

  • Penn Foster partners with the NRF Foundation to host this program, a RISE Up credentialing course, on our custom-designed, mobile-friendly learning platform.
  • Includes wraparound learner support and access to instructors and coaches.
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What You Will Learn

  1. The basics of the customer loyalty lifecycle and consumer behavior
  2. The impact of customer service on the business and brand
  3. Proper procedures for making and processing sales, including cash, credit, and mobile transactions
  4. How to effectively address customer complaints and concerns, as well as product returns and exchanges
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Customer Service and Sales Course Curriculum

  • 5 courses
  • 14 lessons

The online Customer Service and Sales Credential Program includes 14 lessons that build the foundation for mastering customer service and sales skills. Online lessons include:

  • The Value of Customer Service
  • Making the Sale
  • Understanding the Customer
  • Professionalism in the Workplace

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Online Customer Service and Sales Credential Tuition

With affordable tuition, you can take the next steps toward advancing your retail career whenever you’re ready! The cost of The Business of Retail Program is a one-time payment of $135 that includes your digital study materials.
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Our Proven Retail Learning Model

Empowering learners to reach their professional goals


  • Start anytime
  • No exam due dates
  • Self-paced


  • Digital study guides
  • Self-check quizzes
  • Simulations and videos


  • 24/7 access to online resources
  • Online student community
  • Student Portal Help Center


  • Expert faculty
  • Dedicated student services
  • Robust learning resources

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Online Customer Service and Sales Program FAQs

How long is the training?

Delivered on Penn Foster’s learning platform, the program will take approximately 14 hours to complete.

What kind of support is available?

Penn Foster provides multi-tier support RISE Up students, with access to live support coaches from 8am to 8pm Eastern, Monday through Friday. Additionally, learners have assistance from subject matter experts and automated outreach communications throughout the course. 

What career paths can this training facilitate?

The Customer Service and Sales Program will prepare learners to competently engage with customers, master quality service skills, and multitask. Along with an overview of career opportunities, students will prepare for career readiness through understanding how to develop a resume, apply for jobs, and more. 

What are the requirements to be eligible for the program? 

Learners must be at least 15 years of age, with a minimum 10th-grade education. 


The Retail Industry Fundamentals training and credential has been developed by the NRF Foundation. Penn Foster did not develop, provide or endorse the content, and the courses are not licensed and are not accredited. Penn Foster provides certain non-academic business services to NRF Foundation and in that connection is advertising the courses for NRF.


The completion of a certificate-level program does not typically qualify a student for employment. Completion of this program may assist students who have previous academic or work-related experience improve their chances for promotion or entry-level employment.