Curriculum

Customer service and sales course details

The Customer Service and Sales credentialing program can be your steppingstone to building a satisfying career you enjoy, whether that’s in the retail industry or another customer-focused business. Through flexible, online lessons, you’ll learn about consumer behavior, the impact of good customer service on a business, and other skills that can allow you to stand out to hiring managers.

Customer Service and Sales Credential

Certificate 14 hours As low as $50/mo

Full Program Overview

800-275-4410 (9AM - 9PM EST)

Estimated completion time: 14 hours

5 courses
14 lessons

Welcome To Retail

Objectives:
- Multichannel and Omnichannel Retailing
- Distribution Channels and Retail Ownership
- The Economic Impact of Retail
Objectives:
- Customer Mindsets
- The Customer Loyalty Life Cycle
- Consumer Behavior, Including Technology
Objectives:
- Company Brand and Culture
- Quality Customer Service
- The Impact of Poor Customer Service

Know Before You Sell

Objectives:
- Features and Benefits
- Product Knowledge and Customer Service
- Continuous Learning
Objectives:
- Connecting with the Customer
- Customer Needs and Interests
- Listening to Customers and Confirming Their Needs

Selling And Service

Objectives:
- Customer Loyalty and Personalized Service
- Comprehensive Solutions and Add-on Services
- Overcoming Objections
Objectives:
- Processing and Completing the Transaction
- Cash Transactions and Making Change Correctly
- Debit, Credit, and Mobile Payments

Performing Your Best

Objectives:
- Non-Verbal Communication
- Handling Multiple Customers
- Addressing Customer Complaints, Exchanges, and Returns
Objectives:
- Employability Attributes and Professionalism
- Foundational Knowledge
- Communication Styles
Objectives:
- Teamwork and Problem Solving
- Developing Goals
- Technology and Time Management

Workplace Readiness

Objectives:
- Entry-Level Retail Jobs: Goals and Expectations
- Searching for Jobs Online (Social Media)
- Building and Maintaining Your Network
Objectives:
- Crafting an Accurate Resume
- Using an Online Job Application
- Shining in an Interview
Objectives:
- Receiving and Applying Feedback
- Building Your Career in Retail
- Personal Career Planning

Note: We reserve the right to change program content and materials when it becomes necessary.

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Full Program Overview