Retail Industry Fundamentals Credential

Online Retail Industry Fundamentals Credential Program From NRF Foundation

Developed by the NRF Foundation and leading retailers, Retail Industry Fundamentals is a 10-lesson program that allows learners to develop basic customer service skills, math skills to conduct sales transactions, and an understanding of the retail industry, its impact on the economy, and the diverse jobs available. Industry-led and validated, this online credentialing program is designed for job seekers and current entry-level retail workers looking to advance their career in the industry.

  • Penn Foster partners with the NRF Foundation to host The Business of Retail, a RISE Up credentialing course, on our custom-designed, mobile-friendly learning platform.
  • Includes wraparound learner support and access to instructors and coaches.
Retail cashier handing customer her shopping bag.

What You Will Learn

  1. Essential customer service skills, including the customer loyalty lifecycle
  2. Understanding customer needs and personalizing interactions to create a better sales experience
  3. The basic operation procedures of a variety of retail settings including grocery stores and fast food restaurants
  4. Workplace safety procedures, including what to do in emergencies and common safety problems in a retail environment
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Retail Industry Fundamentals Course Curriculum

  • 4 courses
  • 10 lessons

The online Retail Industry Fundamentals Credential includes 10 lessons that build the knowledge and skills that can help retail workers take the next step in their career. Online lessons include:

  • The Retail Product Cycle
  • Customer Service Skills
  • Making the Sale
  • Retail Operations Basics

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Penn Foster currently works with hundreds of leading employers to meet their unique organizational needs.
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Online Retail Industry Fundamentals Credential Tuition

With affordable tuition, you can take the next steps toward advancing your retail career whenever you’re ready! The cost of The Business of Retail Program is a one-time payment of $99 that includes your digital study materials.
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Our Proven Retail Learning Model

Empowering learners to reach their professional goals


  • Start anytime
  • No exam due dates
  • Self-paced


  • Digital study guides
  • Self-check quizzes
  • Simulations and videos


  • 24/7 access to online resources
  • Online student community
  • Student Portal Help Center


  • Expert faculty
  • Dedicated student services
  • Robust learning resources

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Online Customer Service and Sales Program FAQs

How long is the training?

The program will take approximately 5 hours to complete.

What kind of support is available?

Penn Foster provides multi-tier support to RISE Up students, with access to live support coaches from 8am to 8pm Eastern, Monday through Friday. Additionally, learners have assistance from subject matter experts and automated outreach communications throughout the course. 

What career paths can this training facilitate?

The Business of Retail Program will prepare learners to understand the business, from inventory to loss prevention. Along with an overview of career opportunities, students will prepare for career readiness through understanding how to develop a resume, apply for jobs, and more. 

What are the requirements to be eligible for the program? 

Learners must be at least 15 years of age, with a minimum 10th-grade education.