This was originally published on hospitalitydaily.com.
SCRANTON, PA, (February 7, 2017) — Penn Foster Career School, a leading skills training provider focused on improving employability for workers across a range of in-demand fields, announced the launch of its Guest Service Agent Diploma Program. The program is a skills training solution designed to provide students with a strong background in hospitality skills and to prepare them for entry-level positions in higher-end hotels and resorts. Students customize their learning by choosing a focused path within hospitality including: Food & Beverage; Hospitality Leadership/Supervision; Hospitality Human Resources; and Hotel Alternatives.
“We understand the opportunities and challenges of hiring and getting hired in this growing field,” said Dara Warn, Chief Outcomes Officer, Penn Foster. “With the Bureau of Labor statistics projecting a 10% increase in Guest Service Agent-related jobs between now and 2024, Penn Foster has expanded its portfolio of offerings for the hospitality sector. With an increased employer demand for entry-level candidates with skills in this area, we see this as an opportunity to offer students an on-ramp to fast-growing careers in hospitality services. We are pleased to offer this program directly to students and through our partnering organizations.”
The regionally and nationally accredited Guest Service Agent program was developed by industry experts with backgrounds in customer service and management roles with brands like Hyatt and MGM Resorts. The program covers an array of competencies in guest service agent responsibilities including: common practices within the hotel/hospitality industry; professional conduct and appearance; hospitality technology; equipment and accounting; front desk procedures; problem solving; and effective communication and customer service techniques in the guest services role. Students in the program will have the opportunity for a Work Experience Option to gain first-hand experience while still in the program. Upon completion of the diploma program, students will have the option to continue advancing their education with Penn Foster’s Hotel and Restaurant Management or Travel and Tourism Specialist career diploma programs as well as degree offerings in Business Management or Retail Management.
About Penn Foster
Students, employers and partner organizations rely on Penn Foster to build the skills and knowledge to power the 21st century workforce. For over 125 years, Penn Foster has been dedicated to helping people lead more meaningful and productive lives and to improving social outcomes through education. Penn Foster provides career pathways for opportunity youth and adult learners through diverse and affordable online diploma, certificate and degree programs, offered via its high school, career school and college. With more than 44,000 graduates each year, Penn Foster’s online and blended learning programs are delivered in a self-paced, competency-based model wrapped by comprehensive academic, professional and personal support and coaching. For more information, visit pennfoster.edu.