WASHINGTON, D.C. (March 2, 2017) — Penn Foster, a leading skills solutions organization focused on providing competencies, career pathways and employment matching for today's evolving workforce, has announced its success through its partnership with Parchment to offer students a new optimized transcript process. These new customizations entirely automate the process of sending transcripts to make it easy, fast, and secure for students. Since 2013, Penn Foster has worked with Parchment to implement the automation across their programs and schools, and has seen tremendous results since.
Penn Foster entered into an agreement with Parchment to utilize their SEND product in 2013, which allows students to order transcripts from a link off of the Penn Foster Student Portal via the Parchment site. Since then, order growth has seen an over 200% increase.
“Adopting Parchment across the spectrum of our institution made it easier for students to obtain transcripts, has allowed for faster processing times, reduces risk, and automates the entire process for a seamless experience,” said Jennifer Thomas, Senior Manager, Contact Center Operations at Penn Foster. “Using this service allows us to send targeted communications to students at certain completion points within their program, directing them to the self-service feature which reduces interactions with staff. We’re very excited to present at Parchment Connect National alongside our account executive from Parchment, Joseph Cornelius. We believe the Parchment network of members will find our story to be very helpful and engaging.”
Penn Foster is presenting at Parchment’s annual user’s conference Parchment Connect National in Washington, D.C. Members from Penn Foster’s Student Support and Lifecycle Marketing team along with account executive Joseph Cornelius will be presenting “Innovation, Automation and Growth: Embedding Parchment into the Entire Student Journey” during the Breakout Educational Sessions portion of the conference. Parchment Connect National is the largest eTranscript and credential-focused conference bringing together professionals representing schools from across the nation. The two-day conference features peer-led sessions and expert keynotes to discuss experiential and competency transcripts to automation, and new practices for improving Parchment ROI.
About Penn Foster
Students, employers and partner organizations rely on Penn Foster to build the skills and knowledge to power the 21st century workforce. For over 125 years, Penn Foster has been dedicated to helping people lead more meaningful and productive lives and to improving social outcomes through education. Penn Foster provides career pathways for opportunity youth and adult learners through diverse and affordable online diploma, certificate and degree programs, offered via its high school, career school and college. With more than 40,000 graduates each year, Penn Foster’s online and blended learning programs are delivered in a self-paced, competency-based model wrapped by comprehensive academic, professional and personal support and coaching. For more information, visit https://www.pennfoster.edu.