Administrative Assistant Course Details

Penn Foster College’s online Administrative Assistant career diploma program consists of nine courses to help you gain the knowledge and skills relevant for performing administrative assistant jobs in a variety of settings — including corporate businesses, law firms, banks, hospitals, and more.

Program Goal and Outcomes

Program Goal

To prepare students for an entry-level career as an administrative assistant.

Upon completion of the program, students will be able to...
  • Describe how to maintain paper and electronic filing systems for records and messages as well as organize files, folders, and schedules in proper order so an office can run efficiently
  • Explain how to schedule appointments and make travel arrangements for executives and other staff
  • Recognize how to answer phones, draft messages, write memos and email when communicating with managers, employees, and customers
  • List ways to support staff in conducting research, compiling data, and preparing papers for consideration and presentation by executives, committees, and boards of directors
  • Describe how to read, analyze, route, distribute, and answer routine incoming memos, submissions, reports, mail, and email to determine their significance and plan their distribution
  • Explain how to communicate well with others in and out of the office
  • List how fax machines, videoconferencing software, phone systems, and other office equipment work
  • Explain how to create spreadsheets, presentations, reports, messages, databases, and other applications
  • Outline how to negotiate with vendors, buy supplies, manage stockrooms or corporate libraries, and get data from various sources
  • Prepare reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, or presentation software
  • Describe how to greet visitors and to decide whether they should be given access to specific individuals
  • Recognize a professional image in an office environment
  • List techniques for managing stress and time in professional ways
In this course, you’ll develop the necessary skills to ensure your success in the program. You'll learn how you can improve your study skills, so you're able to use a number of tools that will help you to be successful.


  • Identify skills needed to be a confident and independent online learner.
In this course, you'll learn about job opportunities for administrative professionals and the importance of lifelong learning to obtain and maintain employment in the field. You'll then explain the importance of consistently maintaining a positive and professional image in the workplace. You'll also review how to manage time effectively.


  • Describe job opportunities for administrative professionals and the importance of lifelong learning to obtain and maintain employment in the field
  • Explain the importance of consistently maintaining a positive and professional image in the workplace
  • Analyze how to manage time effectively
In this course, you'll learn how working as an administrative assistant can mean working with people around the world. You'll also identify effective ways to communicate with other people.


  • Explain how to prepare for employment in the global workplace
  • Identify effective ways to communicate with other people
In this course, you’ll learn about administrative office procedures. You’ll also learn how to make travel arrangements and plan meetings.


  • Describe how to professionally administer and manage office communications and procedures
  • Explain an administrative assistant's role in making and booking travel arrangements, and planning meetings
In this course, you’ll discover how to set up, arrange, and maintain a filing system. You’ll also learn about managing records in an office environment.


  • Describe how to set up, arrange, and maintain a paper-based or electronic filing system
  • Explain how to manage records in an office setting
  • Apply basic math skills to real-world business scenarios
In this course, you’ll learn about technology that’s available in the computerized workplace. Finally, you’ll learn how to use resources and references to search for information efficiently and effectively.


  • Describe common electronic communication systems, phone and computer technologies, and multi-function and single function machines used in the workplace
  • Identify resources and references available to search for information needed to help you succeed in the workplace
In this course you'll learn the skills you need to become more confident in your writing.


  • Describe the process of writing, as well as the parts of speech and how to use them
  • Explain various types of punctuation, rules for capitalization and spelling, and documenting sources for research
  • Construct complete, correct sentences and well-organized, coherent paragraphs
  • Recognize how to plan, develop, revise, and present your work
  • Prepare for the various kinds of writing most likely needed for a job
You’ll learn about PC applications in word processing, spreadsheets, and presentation software, as well as create documents, spreadsheets, and presentations. You’ll also learn how to integrate the applications.


  • Demonstrate a high level of inquiry, analytical, and problem-solving skills
  • Demonstrate effective quantitative skills
  • Demonstrate computer and information literacy
  • Demonstrate job-specific technical and professional skills
  • Demonstrate effective written and interpersonal communication skills
  • Identify how to create various Microsoft® Word™ documents
  • Write a sound Microsoft® Word™ 2019 letter
  • Identify how to create various Microsoft® Excel® documents
  • Produce a thorough Microsoft® Excel® 2019 spreadsheet
  • Identify the basic skills needed to use Microsoft® PowerPoint®
  • Create a well-constructed memo, spreadsheet, and presentation
In this course, you’ll learn how to handle a variety of bookkeeping tasks, such as keeping a record of payments as they arrive, sending out bills to those who owe money, and making bank deposits. You’ll learn key managerial concepts that will help you keep things running smoothly and efficiently in an office.


  • Define varying financial concepts in a business setting
  • Describe office management skills used by an administrative assistant

The titles of your learning materials may be different from those listed on your program outline. There is no need to call your instructor about these differences. While the titles of certain learning materials may differ, the edu­cational content is the same. All learning materials are designed to give you the finest education in your field. If you need instructional assistance, however, be sure to call for help. We reserve the right to revise the program of study and the instructional materials and to substitute for the items of equipment offered.

Additional Details

  • Licensing and/or certification requirements for jobs in this field are not the same in every state and may include educational, testing, and/or experiential requirements beyond those offered in the Penn Foster Program. Prospective students should contact the state professional licensing board or similar regulatory body in the state(s) where they plan to work to determine their requirements before enrolling in this Program. Click here for contact information for state licensing/regulatory boards and certain industry licensing information.

    Penn Foster College is not approved or regulated as a school by the Maryland Higher Education Commission.

Penn Foster College Accreditation & Licensing Details

Penn Foster College has been nationally accredited for over 40 years, and has met the high standards of integrity and performance set by the Distance Education Accrediting Commission (DEAC) in Washington, D.C. Penn Foster College has been thoroughly reviewed and has earned several important accreditations and licensing. We also participate in the National Council for State Authorization Reciprocity Agreements.

DEAC and SARA Accreditation Logos
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A Committed Support System

While you can study independently, you’re not alone! With a dedicated Student Services department, the Student Community, and instructors just a call away, you’ll have access to the support you need.

Progress Tracking and Goal Setting Tools

Our customizable goal-setting tools will help you create a schedule and stick to it. Need some extra time to complete a lesson? Not a problem — you can adjust your study plan at any time to set a pace that works for you.

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Student Community

Looking to connect with other Penn Foster students? Our Student Community is the perfect place for you to interact with your peers — as well as Penn Foster faculty and staff — to discuss your online learning experience, congratulate fellow students, and share your Penn Foster experience.

Sample Administrative Assistant Lesson

Penn Foster courses are written in a way that is easy to understand, and materials are broken down into manageable lessons. Take a look at what an administrative assistant course would look like:

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Computer Specifications
As you know this is an online academic program. This means you will need access to high-speed internet to begin your program. In addition, you will need access to a Microsoft® Windows® based computer running Windows 10® or later or an Apple® Mac® computer running macOS® or later, Microsoft® Office 2019 or Microsoft 365®, and an email account to complete this program.
We reserve the right to change program content and materials when it becomes necessary.
Microsoft and Windows are trademarks of Microsoft Corporation registered in the United States of America and/or other jurisdictions.
Apple, Mac, and macOS are trademarks of Apple, Inc. registered in the United States of America and/or other jurisdictions.