Guest Service Agent

Career Diploma 5-9 mo

Guest service agent training

If you have sharp customer-service skills and want to take the first steps toward a rewarding career in the hospitality industry, our Guest Service Agent Career Diploma can help you prepare for the job you want! Through flexible, online courses, you'll learn how to become a successful guest service agent or concierge on your schedule, from home. 

  • Can prepare students for entry-level jobs in the hotel and hospitality industry in roles like guest service agent, front desk representative, and hotel concierge. 
  • Guest service agent training covers the fundamentals of working in the industry from hospitality accounting to essential leadership skills.
Accredited
Online
Self Paced

Save up to $115 Ends 10/26/2021

Cost of Program

$779

$894 Save $115

or

$55/month, Start for as low as $1

800-275-4410 (9AM - 9PM EST)

guest service agent shows guest brochure.

What You Will Learn

  1. How to use equipment common to the hotel and hospitality industries including how to create spreadsheets and documents and troubleshoot technology available for guest use.
  2. How to perform front desk and office procedures associated with hotel and hospitality operations.
  3. How to apply basic bookkeeping skills and financial processes common to front desk hotel work.
  4. How to work with guests and clients, including effectively resolving issues and complaints.
Full Program Goal & Outcomes

Guest Service Agent Career Outcomes

Concierge

AVG SALARY*

$32,380/yr

NUMBER OF JOBS*

36,800


Our online Guest Service Agent Career Diploma Program can help students prepare for entry-level roles in the hospitality industry. After graduating, students will have learned the skills to qualify to apply for jobs like guest service agent, front desk clerk, or hotel concierge.

State Licensing Requirements

Licensing and/or certification requirements for jobs in certain fields are not the same in every state and may include educational, testing, and/or experiential requirements beyond those offered by your Penn Foster Program. You should contact the state professional licensing board or similar regulatory body in the state(s) where you plan to work to determine their requirements before enrolling in your Program. Please click here for contact information for state licensing/regulatory boards and certain industry licensing information.

Guest Service Agent Optional Work Experience

After completing the online guest service agent training, students will have an opportunity to apply what they learned to real-world situations in an optional work experience. Students are not required to complete hands-on training to graduate. Those who choose to take advantage of the work experience option are responsible for finding their own site in their area; Penn Foster does not assist with placement.

Guest Service Agent Success Stories

Penn Foster’s Guest Service Agent Career Diploma Program can help prepare you for the first step in your hospitality career. This program has helped recent graduates find new jobs or start their own businesses while learning at their own pace. Learn more about Penn Foster graduates' experiences and how Penn Foster worked for them. 

View Student Success Stories
quote icon

Adriana G.

Penn Foster Graduate, 2020

"Penn Foster is definitely a reason why I’m so successful today. They helped me and never gave up hope on me. They have a strong community and support system."

Guest Service Agent Curriculum

  • 12 courses
  • 23 exams
  • 37.9 Continuing Education Units (CEUs)

In our Guest Service Agent Training, you'll build the basic skills and knowledge needed to start a successful career in the hotel and hospitality industry. Your online classes include:


  • Hotel Technology and Equipment
  • Guest Service Agent Responsibilities
  • Hospitality Leadership and Supervision
  • The Guest Experience

Show Full Curriculum

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Guest Service Agent Tuition

Take the first steps toward a new career with our online Guest Service Agent Career Diploma Program. Simply choose from one of our low-cost customized payment plans below and get started today! 

Option 1: Pay in full

Save up to $115 Ends 10/26/2021

Cost of Program

$779

$894 Save $115

  • Best price. Best value.
  • Pay the full cost today
  • No monthly payments
Enroll Now

Option 2: Monthly Auto Pay Plan

Save up to $35 Ends 10/26/2021

Cost of Program

$859

$894 Save $35

  • Pay $55 per month
  • Start for $1 down
  • Credit card, PayPal, or ACH from bank account
Enroll Now

Option 3: Monthly Mail Pay Plan

cost of program

$894

  • Pay $55 per month
  • Start for $39 down
  • Mail your payment using coupon book
Enroll Now

Need more info or ready to enroll?

Looking for more information on transfer credits, military benefits, or our refund policy? Find this information and more about tuition and enrollment here.

Tuition & Payment Options

We're here to help. Call 800-275-4410 9AM - 9PM EST

Request Info

Our Proven Hospitality Learning Model

Empowering students to reach their professional goals

Flexible

  • Start anytime
  • No exam due dates
  • Self-paced

Interactive

  • Digital study guides
  • Self-check quizzes
  • Simulations and videos

Connected

  • 24/7 access to online resources
  • Online Student Community
  • Student Portal Help Center

Supportive

  • Expert faculty
  • Robust learning resources
  • Dedicated Student Services

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Guest Service Agent Program FAQs

How do you become a guest service agent?

To become a guest service agent, you'll need to have a high school diploma or equivalent to qualify for open positions. Additionally, it's beneficial to have education and training in customer service, computer applications, and an understanding of the basics of the hospitality industry. While further education above a high school diploma may not be required to apply to guest services jobs, earning a Guest Service Agent Career Diploma can help you stand out from other applicants and make on-the-job training a much smoother process! It's also important to note that many hotels and resorts will require you to successfully pass a background check before being hired.

What is the average salary of a guest service agent?

The average salary for a guest service agent can vary based on the hotel you work for, your job title, and more. An entry-level guest service agent can earn an average yearly salary of $28,812 according to Glassdoor,¹ while a hotel concierge can make a starting salary of $32,380 per year.*

What are the duties of guest service agent?

The common duties and responsibilities of guest service agents include welcoming and assisting hotel guests with the check-in process, acting as the point of reference for guests who need assistance or information, arranging events, excursions, and transportation upon request from hotel residents, and helping prospective guests make reservations. 

What are some essential skills needed to become a guest service agent?

Most guest service agent job descriptions need a few essential skills to be successful in their role. Strong customer service and communication skills are vital to working with guests and providing the best experience possible, while problem-solving skills are needed to address and resolve any complaints. Additionally, being organized and detail-oriented will be beneficial to maintaining records and sorting guest requests.

Disclaimers:

The completion of a certificate-level program does not typically qualify a student for employment. Completion of this program may assist students who have previous academic or work-related experience improve their chances for promotion or entry-level employment.


Sources:

*Bureau of Labor Statistics, U.S. Department of Labor. "Concierges." Occupational Employment and Wages, May 2020. Accessed June 9, 2021.


Statements found in the United States Department of Labor Occupational Outlook Handbook are not a guarantee of any post-graduation salary, in part because the data used to create the Occupational Outlook Handbook includes workers from differing educational backgrounds, levels of experience, and geographic areas of the country.


1Glassdoor. "Salary: Guest Service Agent." Glassdoor.com. Accessed June 9, 2021. 


Statements found on Glassdoor are not a guarantee of any post-graduation salary, in part because the data used to estimate salaries includes workers from differing educational backgrounds, levels of experience, and geographic areas of the country.