How do you become a guest service agent?
To become a guest service agent, you'll need to have a high school diploma or equivalent to qualify for open positions. Additionally, it's beneficial to have education and training in customer service, computer applications, and an understanding of the basics of the hospitality industry. While further education above a high school diploma may not be required to apply to guest services jobs, earning a Guest Service Agent Career Diploma can help you stand out from other applicants and make on-the-job training a much smoother process! It's also important to note that many hotels and resorts will require you to successfully pass a background check before being hired.
What is the average salary of a guest service agent?
The average salary for a guest service agent can vary based on the hotel you work for, your job title, and more. An entry-level guest service agent can earn an average yearly salary of $33,630 according to Glassdoor,¹ while a hotel concierge can make a starting salary of $35,210 per year.*
What are the duties of guest service agent?
The common duties and responsibilities of guest service agents include welcoming and assisting hotel guests with the check-in process, acting as the point of reference for guests who need assistance or information, arranging events, excursions, and transportation upon request from hotel residents, and helping prospective guests make reservations.
What are some essential skills needed to become a guest service agent?
Most guest service agent job descriptions need a few essential skills to be successful in their role. Strong customer service and communication skills are vital to working with guests and providing the best experience possible, while problem-solving skills are needed to address and resolve any complaints. Additionally, being organized and detail-oriented will be beneficial to maintaining records and sorting guest requests.