What is the average salary for a worker within IT?
According to data from the Bureau of Labor Statistics, the national average salary for a computer support or IT support specialist was $61,550 per year in 2025.* Salary can vary based on education, work experience, the company you work for, and the state in which you live.
What does the job market look like for IT support specialists?
According to the BLS, there will be about 50,500 new jobs added every year for the next ten years (2024-2034).* This is partly due to people retiring or changing careers. There continues to be steady, consistent hiring in the IT industry even if there isn’t as much demand as in previous years.
What are the average duties of an IT support specialist?
Computer support specialists or IT support specialists provide help and advice to computer users and organizations. These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk. On a day-to-day basis, support specialists could be expected to provide computer and software support to other employees, track and respond to requests using ticket-tracking software or applications, maintain and upgrade network systems, and oversee company data.
What education do you need to be an IT specialist?
With a wide variety of jobs available in IT, the education you need to work in the field can vary based on which jobs and companies you're interested in. To become an IT support specialist, you'll need to have computer knowledge and excellent problem-solving skills, but not necessarily a degree. You can often qualify for the position through documented training, like in our IT Support Specialist Career Diploma, industry-recognized certification, and work experience. More in-depth or technical IT positions could require an associate or bachelor's degree to qualify for the job.