Program Goals and Outcomes

IT Support Specialist Training Goals and Outcomes

The IT Support Specialist Career Diploma Program can help prepare students for a career as an entry-level IT support technician, covering such skills as hardware repair and replacement, Windows® and Apple® operating systems, troubleshooting, and networking. Additionally, the IT courses align with CompTIA standards, meaning graduates will be prepared to sit for CompTIA certification exams.

IT Support Specialist

Career Diploma

3 months

As low as $59/mo

Full Program Overview

1-800-471-3232 (9AM - 9PM ET)

Program Goal

The IT Support Specialist career diploma program prepares students for a career as an entry-level IT support technician, covering such skills as hardware repair and replacement, Windows® and Apple® operating systems, troubleshooting, and networking.

Upon completion of the program, students will be able to...

List technology careers and recognize the interpersonal and business skills necessary to succeed as an IT support specialist
Identify the tools and test equipment associated with IT support activities, know how hardware and software work together in the operation of a PC, and outline the process for assembling a personal computer
Identify different types of removable media devices, name the physical components of a hard drive and know the function of each, as well as know how to maintain disks and systems
Identify electrical terms and symbols, and describe how to recognize a failed power supply and how to replace it, as well as describe a multimeter and its functions
Identify various operating systems along with their characteristics, features, discuss the processes required to install hardware and software using WindowsⓇ and MacⓇ operating systems
Identify different types of system boards, list the physical components of memory, and describe how memory is accessed
Describe how to solve basic computer problems, define the differences between a virus, worm, and a Trojan horse, and identify the types of threats against a computer system
Describe how PCs communicate, identify the typical input/output devices encountered in a computer system, and describe the process of configuring routers, switches, as well as static and dynamic routing schemes