Career Readiness Bootcamp Curriculum Details

At the end of this lesson, you’ll be able to:

• Provide examples of how people in the workplace can differ (for example, age, race, values, and communication styles)
• Describe the benefits of having a diverse workforce (for example, more creativity, and more productivity)
• Identify ways people and corporations can value diversity in the workplace
• Explain the impact of tolerance and keeping an open mind (for example, being cooperative, and practicing empathy)
• Define culture and understand how culture can impact work style
• Practice cultural sensitivity and be wary of the negative impact of stereotypes and offensive behavior
• Define unacceptable and often illegal behaviors, such as discrimination, bullying, racism, sexism, and harassment

At the end of this lesson, you’ll be able to:

• Describe the importance of good workplace communication
• Name several ways to be a better communicator at work (use active listening, body language, and so on)
• Evaluate the pros and cons of using various communication channels including email, speech, and text
• Identify important aspects of communicating with critical individuals such as supervisors and customers
• Use strategies for overcoming language barriers on the job
• Apply best practices for communicating in person, on the phone, and over email
• Compare the benefits of communicating passively, aggressively, or assertively

At the end of this lesson, you’ll be able to:

• Identify ways to build stronger relationships with team members and coworkers
• Exhibit good manners in the workplace, including respecting others' space and privacy
• Identify your personal strengths when it comes to working on a team
• Appreciate the different roles and strengths that each person contributes to a team
• Apply strategies for dealing with difficult team members
• Describe various leadership styles and the qualities and actions of strong leaders
• Use strategies to resolve conflicts peacefully and professionally through negotiation and compromise

At the end of this lesson, you’ll be able to:

• Identify ways to stay organized on the job (for example, use notes, clean workspaces, and so on)
• Create a to-do list and prioritize tasks to manage your workload
• Create SMART goals to help you clarify and meet objectives
• Use schedules, calendars, and deadlines to better manage time
• Delegate or know when to ask others for help
• Identify when and how to turn down additional work
• Describe pitfalls associated with effectively managing your time, such as waiting until the last minute to complete tasks or dealing with persistent distractions
• Analyze steps to take when you're about to miss a deadline

At the end of this lesson, you’ll be able to:

• Identify factors that impact decision making
• Evaluate ways to make decisions
• Apply the steps in the decision making process to your life
• List the pros and cons of individual versus group decision-making
• Follow the rules for good brainstorming
• Describe what it means to be a good problem solver
• Explain when and how to pass on problems to supervisors or management

At the end of this lesson, you’ll be able to:

• Compare serving external customers with serving internal customers
• Describe the benefits and importance of being customer focused
• Anticipate customers' needs to improve service and foster loyalty
• Identify key strategies for communicating with customers across various channels
• Ask probing questions to uncover customer needs and issues
• Manage and resolve complaints calmly and efficiently
• Evaluate ways to obtain customer feedback
• Describe how companies use social media to interact with customers

At the end of this lesson, you’ll be able to:

• Identify the benefits and challenges of using technology in the workplace
• Describe ways to use technology to solve problems in the workplace
• Assess what it means to be an “early adopter” of a technology
• Explain why it can be difficult for people to accept new technology in the workplace
• Compare and contrast how different industries use technology in the workplace
• Evaluate the use of common technology tools in the workplace (time sheets, time clocks, payment systems, and so on)
• State the importance of using technology safely and appropriately to avoid accidents and security breaches