Program Goals and Outcomes

IT support specialist training goals and outcomes

The IT Support Specialist Career Diploma Program can help prepare students for a career as an entry-level IT support technician, covering such skills as hardware repair and replacement, Windows® and Apple® operating systems, troubleshooting, and networking. Additionally, the IT courses align with CompTIA standards, meaning graduates will be prepared to sit for CompTIA certification exams.

IT Support Specialist

Career Diploma 7-11 mo As low as $50/mo
800-275-4410 (9AM - 9PM EST)

Program Goal

The IT Support Specialist career diploma program prepares students for a career as an entry-level IT support technician, covering such skills as hardware repair and replacement, Windows® and Apple® operating systems, troubleshooting, and networking.

Upon completion of the program, students will be able to...

  • List technology careers and recognize the interpersonal and business skills necessary to succeed as an IT support specialist
  • Identify the tools and test equipment associated with IT support activities, know how hardware and software work together in the operation of a PC, and outline the process for assembling a personal computer
  • Identify different types of removable media devices, name the physical components of a hard drive and know the function of each, as well as know how to maintain disks and systems
  • Identify electrical terms and symbols, and describe how to recognize a failed power supply and how to replace it, as well as describe a multimeter and its functions
  • Identify various operating systems along with their characteristics, features, discuss the processes required to install hardware and software using WindowsⓇ and MacⓇ operating systems
  • Identify different types of system boards, list the physical components of memory, and describe how memory is accessed
  • Describe how to solve basic computer problems, define the differences between a virus, worm, and a Trojan horse, and identify the types of threats against a computer system
  • Describe how PCs communicate, identify the typical input/output devices encountered in a computer system, and describe the process of configuring routers, switches, as well as static and dynamic routing schemes

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Full Program Overview