Program Goals and Outcomes

Retail Manager Training Program Goals and Outcomes

The online retail supervisor training can help students prepare to advance in their retail career. You will learn basic retail concepts including store environment, customer service, retail transactions and payment methods, product quality and safety, visual merchandising, food safety standards, marketing and advertising, and planning for sales through managing inventory. You will also explore principles of leadership and management such as retail financial accounting, people and team development, and back office organization.

Retail Supervisor

Career Diploma

2 months

As low as $59/mo

Full Program Overview

1-800-471-3232 (10AM - 6:30PM ET)

Program Goal

To prepare students for a first-line supervisor position in the retail industry or to advance in this field. Students will learn basic retail concepts including store environment, customer service, retail transactions and payment methods, product quality and safety, visual merchandising, food safety standards, marketing and advertising, and planning for sales through managing inventory. Students will explore principles of leadership and management such as retail financial accounting, people and team development, and back office organization. Students will learn about teambuilding, conflict resolution, self-awareness, persuasion through leadership, performance management, budgeting, cash management, handling audits, asset management, workplace safety, theft prevention, delegating tasks, staffing practices, problem solving, time management, and goal setting.

Upon completion of the program, students will be able to...

Identify the dominant retail formats and products used by popular retail companies
Identify key retail product classifications
Define the significance of the retail industry, including key opportunities available in retail leadership
Describe customer service standards in the retail industry
Identify common policies, technology, and skills used to conduct profitable and secure retail transactions
Explain important elements and current trends in the design and management of the retail store environment
Define steps and processes required to manage product assortment and inventory profitably
Explore the relationship among consumer behavior, visual merchandising, and common retail marketing techniques
Identify common challenges, legal concerns, and best practices in leading and managing people in the retail industry
Describe how key asset protection tools are used to minimize the cost of theft and casualty in retail
Apply basic math and accounting skills required in retail financial management
Describe how to implement common principles of management (strategy, planning, and policy) in retail operations leadership
Show social responsibility by taking into account employee quality of life when scheduling
Use critical thinking skills to make key decisions based on problem-solving skills and models
Create a personal development plan, including key skills for leader effectiveness, to be implemented in the retail environment