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Graduation Frequently Asked Questions

Graduation FAQ

Here is your guide to find answers for the most frequently asked questions about the 2019 Penn Foster Commencement Ceremony. Review the following guidelines to make sure all of your bases are covered while planning to join graduation.
Q: Where can I purchase a graduate ticket?
A: Graduate tickets can be purchased via ticketmaster: 2019 Graduate Tickets.
Q: What does the cost of my graduate ticket cover?
A: Your graduate ticket covers the cost of the event as well as your tassel and diploma holder. Ticket costs DO NOT cover caps, gowns, academic attire, travel or accommodations.
Q: Will tickets be sold on-site the day of the event?
A: GUEST TICKETS ONLY. Graduate tickets must be purchased no later than May 1st, 2019. They will not be available for sale the day of the event. Guest tickets will be available at the door for purchase. We strongly recommend purchasing tickets in advance of the event to ensure entrance to the graduation ceremony.
Q: Where can I purchase guest tickets?
A: Guest tickets are available for purchase via ticketmaster: Guest Tickets.
Q: How many guests tickets can I purchase?
A: There is no guest ticket limit.
Q: Do children require a ticket?
A: All guests over the age of 2 years require a ticket to be allowed entry into the venue. Tickets for children two years old and younger are free.
Q: What is the refund policy?
A: Tickets for this event are non-refundable. All tickets purchased are final sales.
Q. Is seating reserved?
A: The only reserved seating is for graduates, faculty and staff. All other seating is general admission. There is no limit on the number of guests.
Q: How much are Graduation Tickets?
A. $37.00
Q: How much are Guest Tickets?
A. $18.00
Q: Do I need to purchase my own cap & gown?
A: Yes. An official Penn Foster cap and gown can be purchased from the: Penn Foster Bookstore.
  • To ensure timely delivery, orders must be placed no later than May 1ST, 2019.
  • Bookstore customer service can be reached at 1-866-594-0330.
Q: How much is the Graduation Cap & Gown Package
A: $35.00 + tax and shipping.
Q: Do I have to pay my tuition in full to attend?
A: NO: Because the Graduation is purely ceremonial you do not receive an official diploma, certificate or degree at the event. These will be mailed to you approximately 10 business days after you meet your academic requirements and pay your tuition in full.
Q: What are the requirements to participate in the graduation?
A.
  1. All academic requirements must be successfully completed and an overall passing grade average achieved before ticket sales close.
  2. Please contact Student Care at 1.888.427.1000 to confirm your graduate status prior to purchasing tickets or making travel arrangements.
  3. Graduate registration must be completed
  4. A ticket must be purchased by 6PM EST May 1st, 2019.
  5. Graduates must travel to the ceremony in Wilkes Barre, PA. Travel expenses are not covered by Penn Foster.
  • Please note: tuition is not required to be paid in full to participate in the ceremony.
  • Professional attire is recommended.
**All graduate ticket purchases are subject to review for verification of graduation status.
Q: When is a student considered academically complete?
A: All academic requirements must be successfully completed and an overall passing grade average achieved before ticket sales close.
Q: How do I know if I am 100% academically complete?
A: Contact Student Care at 1.888.427.1000 or email them via your student portal to confirm you academic status
Q: Do I need to purchase my own cap & gown?
A: Yes. An official Penn Foster cap and gown can be purchased from the: Penn Foster Bookstore.
  • To ensure timely delivery, orders must be placed no later than May 1ST, 2019.
  • Bookstore customer service can be reached at 1-866-594-0330.
Q: Can I purchase a class ring? If so, where?
A: Penn Foster doesn’t have class rings available for purchase in the Penn Foster Bookstore. However, students and graduates who want to purchase a class ring can do so at Jostens.
Q: Will I receive my official diploma, certificate or degree on the day of the event?
A: No. Official diplomas are mailed to your address of record. The ceremony being symbolic, is meant to celebrate the successes of our students; however you will receive something special during the ceremony to commemorate your special day.
Q: Should I bring my diploma to the ceremony?
A: We don’t recommend bringing anything you can’t carry on your person at all times. There are no locakers or space to store personal items at the area. If you would like to bring your diploma please be sure you have a friend for family member in attendance to hold on to it for safe keeping.
Q: Will special assistance be provided to graduates with disabilities?
A: Yes. Graduates with disabilities who require special assistance to participate in the ceremony should contact [email protected] to make arrangements. A sign language interpreter will be on stage to accommodate those with hearing disabilities.
Q: Is Seating and parking available for guests with disabilities?
A: Accessible parking and seating is available for guests with disabilities. Arena security can assist with any special needs.
Q. Is parking free?
A: YES
Q: Is Seating and parking available for guests with disabilities?
A: Accessible parking and seating is available for guests with disabilities. Arena security can assist with any special needs.
Q: When is graduation?
A: Graduation will be held Saturday, June 1, 2019. Doors open at 12:00 PM. Grads should arrive no later than 1:00 PM to register and align for procession as ceremony begins promptly at 2:00 PM.
Q: Where is the ceremony held?
A: This year we are hosting the event at Mohegan Sun Arena, located at 255 Highland Park Blvd, Wilkes-Barre Township, PA 18702.
Q: What time should I arrive?
A: Graduation will be held Saturday, June 1, 2019. Doors open at 12:00 PM. Grads should arrive no later than 1:00 PM to register and align for procession as ceremony begins promptly at 2:00 PM.
Q: What should I bring to the Commencement ceremony?
A: Your pressed cap and gown & comfortable shoes. Tassel and graduation card will be given to you at the event registration table. We recommend wearing comfortable shoes. The arena’s floors are concrete and you can expect to be standing for a few hours prior to the main event.

The following items are not allowed inside the venue:

  • Outside food or beverages
  • Backpacks
  • Fanny Packs
  • Purses
  • String Bags
  • Diaper Bags
  • Messenger Bags
  • Camera Bags/Cases
  • Brief Cases
  • Roll Bags
  • Binocular Cases
  • Video Cameras
  • Go Pro devices
  • Pocket knives
  • Duffle Bags
  • Cooler bags
  • Boxes
  • Any Other Bags

Bags that are clear and measure 12”x12”x6” or less or one-gallon plastic freezer bags (Ziplock or similar) will be permitted inside the venue with personal belongings such as medical items, coats, cameras, binoculars, child care items and for select events including Wilkes-Barre/Scranton Penguins game, ipads and other mobile tablets. One bag may be brought in per person.

A wristlet with or without a strap no larger than 4”x6”x1” will also be allowed inside the venue without being placed into a clear bag and is subject to search upon arrival.

Please refer to the Mohegan Sun Building Policies for more details.

Q: Is there a place to store my personal belongings at the Commencement ceremony?
A: No. There is no secure place to store personal belongings ( i.e., purses, coats, cellphones ) during the ceremony, therefore please do not bring personal belongings to the event.
Q: Will food and beverages be provided at the event?
A: Yes. Food and beverages will be sold at the arena concession stands. No outside food or beverages are allowed in the Arena. Free water will be provided for graduates.
Q: Is seating reserved?
A: The only reserved seating is for graduates, faculty and staff. All other seating is general admission. There is no limit on the number of guests.

Important Information: To attend the 2019 ceremony all graduates must be 100% academically complete and purchase tickets by 6PM EST May 1st, 2019. Please contact Student Care at
1.888-427-1000 to confirm your graduate status prior to purchasing tickets or making travel arrangements.

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