You can finish the Penn Foster Career School Medical Administrative Assistant online training program in as little as seven months. The healthcare industry is booming and medical administrative assistant and secretary jobs are expected to increase as much as 36% over the next several years!¹ You’ll learn from our dedicated faculty members with real world experience. Penn Foster Career School's Medical Administrative Assistant program can provide training to help you read and understand medical terminology, manage and update patient records, and perform basic office procedures—all at a pace that's right for you.
Our Medical Administrative Assistant online program can help you prepare for the National Healthcareer Association² CMAA (Medical Administrative Assistant Certification) and CEHRS (Electronic Health Records Specialist Certification) exams. Get started today!
Program Goal and Outcomes
The Medical Administrative Assistant career diploma prepares students for a career as an entry-level medical administrative assistant. Students will gain basic knowledge in office procedures as well as medical terminology, anatomy, and physiology. Students will develop written and oral communication skills, and they will apply their new knowledge and skills in their final course, Electronic Medical Records.
Upon completion of the program, students will be able to:
- Demonstrate proficiency in analytical and quantitative problem-solving
- Demonstrate computer and information literacy
- Understand laws and regulations regarding HIPAA and confidentiality in electronic health records
- Comprehend basic medical terminology, anatomy, and physiology
- Understand basic pharmacology
- Perform basic medical administrative tasks by using Electronic Medical Record software
Starting Your Program
Succeed by learning how to use your Penn Foster program.
- Understand how to use your Student Portal, including your My Homepage and My Courses pages.
- Access the Penn Foster Community and use it to find answers.
- Connect with Penn Foster on various social media sites.
Introduction to Allied Health
This course gives an introduction to health care, the health information management industry, and the role that health information technicians play in that industry.
- Describe reimbursement systems and the role health information management technicians play in reimbursement.
- Describe how technology is used in health information management.
- Discuss different professional organizations and certifications for health information management technicians.
- Explain the different roles, opportunities, and settings for health information management technicians.
Law, Ethics, and Confidentiality in Allied Health
In this course, you’ll learn how law affects medical offices, the origin of law that affects medical professionals, the basics of the process of litigation and its alternatives, the common-law basis for the confidentiality of health-care information, and the laws regulating health-care information collected and maintained by government agencies.
- Describe civil and criminal law, sources of law, and the steps of litigation.
- Distinguish between liability, negligence, and malpractice and explain how they relate to medical assistants.
- Explain defenses against medical malpractice and against criminal charges.
- Identify the various ethical issues that health-care professionals face.
- Explain the uses and content of medical records.
- Describe the legal significance of confidentiality obligations.
- Explain the core concepts of HIPAA’s final Privacy Rule.
- Summarize the role of peer review in confidentiality issues.
- Describe confidentiality and security issues related to electronic medical records.
This course is designed to help you develop professional relationships in the workplace and professionally administer and manage office communications and procedures, and provides a review of basic math operations.
- Understand and explain the components of communication, both verbal and nonverbal.
- Develop effective listening and observation skills.
- Recognize prejudice in interpersonal relations.
- Describe personal traits essential for successful interpersonal relations.
- Understand important aspects of good human relations.
- Professionally answer and place telephone calls within an office.
- Handle incoming and outgoing mail and email.
- Analyze where your time is spent and identify common time wasters.
- Calculate discounts and series discounts.
- Calculate cash discounts and shipping charges.
- Change decimals and fractions to percentages and vice versa.
- Use a calculator to solve or check math problems.
Body Systems/Terminology 1
In this course, you’ll become familiar with the medical terms that you'll hear on a daily basis in your new career, examine the organization of body systems, and examine the cardiovascular system, blood, the respiratory system, and the digestive system.
- Explain how root words (and their combining forms), prefixes, and suffixes function in medical terms.
- Define many of the most common roots, prefixes, and suffixes.
- Determine the meaning of a given medical term by analyzing its parts.
- Identify the anatomical position and directional terms, as well as the three planes, four quadrants, and nine regions of the body.
- Describe the body sciences of nutrition and homeostasis.
- List types of pathogens, outline the chain of infection, and suggest methods to break the chain of infection.
- Analyze the concept of immunity and differentiate between natural and acquired immunity.
- Describe the organization and formation of the human body from cells to body systems.
- Explain the anatomy and function of the integumentary system and musculoskeletal system.
- List diseases of the integumentary and musculoskeletal systems.
- Identify tests and procedures to diagnose and treat diseases of the integumentary and musculoskeletal systems.
- Use combining forms to build and analyze terms related to cellular anatomy, the integumentary system, and the musculoskeletal system.
- Explain the anatomy and function of the cardiovascular, respiratory, and digestive systems.
- List diseases of the cardiovascular, respiratory, and digestive systems.
- Identify tests and procedures to diagnose and treat diseases of the cardiovascular, respiratory, and digestive systems.
- Use combining forms to build and analyze terms related to the cardiovascular, respiratory, and digestive systems.
Body Systems/Terminology 2
In this course, you’ll examine the sensory organs, nervous system, endocrine system, excretory system, reproductive system, and immune and lymphatic systems. You’ll also take a closer look at oncology, radiology, surgery, pathology, and genetics.
- Explain the anatomy and function of the sensory organs, the nervous system, and the endocrine system.
- List diseases of the sensory organs, the nervous system, and the endocrine system.
- Identify tests and procedures to diagnose and treat diseases of the sensory organs, the nervous system, and the endocrine system.
- Use combining forms to build and analyze terms related to the sensory organs, the nervous system, and the endocrine system.
- Explain the anatomy and function of the excretory, reproductive, and lymphatic systems.
- List diseases of the excretory, reproductive, and lymphatic systems.
- Identify tests and procedures to diagnose and treat diseases of the excretory, reproductive, and lymphatic systems.
- Use combining forms to build and analyze terms related to the excretory, reproductive, and lymphatic systems.
- Differentiate between tumor types and explain how cancer develops.
- Classify cancers and describe the major methods of cancer treatment.
- Identify radiographic procedures and outline the types and uses of nuclear medicine tests.
- Summarize surgical methods and pathological processes.
- Describe the application of genetics to the study of diseases.
This course describes health-care professionals who are licensed to prescribe medications for the treatment of disease and illness, reference material most often used by pharmacists and pharmacy technicians, and pharmaceuticals that are designed to alleviate or repair any sort of malfunction in the body.
- Define the medical specialties presented in this course, the conditions that each treats, and some of the drugs prescribed.
- Identify health-care providers other than physicians who are licensed to prescribe drugs, the types of drugs that each prescribes, and the condition for which each type of drug is prescribed.
- Name five prominent health-care professionals who aren’t licensed to write prescriptions.
- Explain the main types of reference information and their sources.
- Discuss various delivery methods of drug information available to pharmacists and technicians.
- List various drug information sources that may be required by law to be present in a pharmacy.
- Identify various journals and newsletters available to pharmacists and technicians.
- Describe the most referenced sources of drug information used in pharmacy practice.
- Discuss pharmacology basics.
- List the four types of drug names, several major drug references, and the two agencies of drug regulation and enforcement.
- Describe the routes and forms of drug administration.
- Define drug action and effect, and explain the effect of drugs according to specific classifications.
- Calculate basic pharmacology mathematics and dosages.
- Identify medications related to different body systems.
Word™ and Excel®
This course teach you how to use Microsoft® Word™ 2013 to create, edit, and illustrate documents, and how to use the most widely used spreadsheet program, Microsoft® Excel.®
- Locate a file, open a recently used document, and retrieve a file that has been recently deleted.
- Use search engines and email.
- Identify the best Internet providers and services for your needs.
- Upload and download files from the Internet.
- Create, edit, format, and merge Word™ documents.
- Add graphics and tables.
- Use the basic elements of Microsoft® Excel.®
- Add, delete, and sort data.
- Create and use formulas, charts, and graphs.
In this course you’ll learn the skills you need to become more confident in your writing.
- Know the parts of speech.
- Use pronouns and modifiers properly and effectively.
- Explain subject-verb agreement.
- Use end marks, commas, and other common punctuation marks.
- Use capitalization correctly.
- Explain common spelling rules and use them in your writing.
- Cite research sources.
- Compose a variety of sentence structures.
- Construct unified, coherent paragraphs.
- Connect paragraphs to build a well-organized, logical document.
- Identify your audience, medium, and purpose.
- Focus and organize your ideas.
- Plan both informal and formal writing projects.
- Revise, edit, and proofread to make your final copy accurate and professional.
- Write well-structured, professional letters.
- Format business letters, memos, and emails.
Electronic Medical Records
This course is designed to help you understand the reimbursement process and the various methodologies involved. You’ll be introduced to billing cycles and how health information technology is used in medical offices, and learn about basic accounting transaction terminology and apply this information to enter patient charges and payments.
- Discuss the history of electronic health records
- Perform administrative health information management functions
- Build an electronic health record
- Enter information into an electronic health record
- Utilize templates to increase productivity
Additional Course Materials
Textbook: The Electronic Health Record for the Physician's Office with SimChart for the Medical Office
Simulation: SimChart for the Medical Office
Learning Aid: Certification Test Prep
You will need high-speed internet access to begin your program. You will need access to a Microsoft® Windows® based computer running Windows® 7 or later, Microsoft® Office 2013, and an email account to complete your program with Penn Foster.
Transfer Credits & Graduate Sooner!
Students can receive advanced academic credit for Business English and Microsoft® Word and Excel within this program. Learn more about our transfer credit policy.
To view a Medical Administrative Assistant sample lesson, click here.
Medical Administrative Assistant Program Credits and Lessons
Our Medical Administrative Assistant online program can help you take the next step towards your new medical career, and students may be able to receive some college credit with Penn Foster College for selected courses. Penn Foster College is licensed in the state of Arizona.
State Licensing Information
Licensing and/or certification requirements for jobs in this field are not the same in every state and may include educational, testing, and/or experiential requirements beyond those offered by your Penn Foster Program. You should contact the state professional licensing board or similar regulatory body in the state(s) where you plan to work to determine their requirements before enrolling in your Program. Please click here for contact information for state licensing/regulatory boards and certain industry licensing information.