Medical Administrative Assistant Training Curriculum

In this course, you’ll develop the necessary skills to ensure your success in the program. You'll learn how you can improve your study skills, so you're able to use a number of tools that will help you to be successful. You'll then learn about the healthcare professions involved in the United States healthcare system. You'll learn about their common tasks, where they typically work, and how each role contributes to the patient experience. You'll then discover the hard and soft skills required across different healthcare professional roles. The course ends with an overview of the United States healthcare system. You'll examine the different levels of patient care, the differences between public and private healthcare, how facilities bill for services, and how laws and regulations govern healthcare practices.

By the end of this course, you’ll be able to:

• Identify skills needed to be a confident and independent online learner
• Explain the standard knowledge and skills required in healthcare careers

In this course, you'll learn the personal qualities that employers look for in their employees, such as integrity and dependability. You'll review the baseline responsibilities common to most jobs and the importance of employee handbooks in a successful work environment. Strategies required to be productive and adapt to change are also covered. You'll examine the interpersonal skills needed to ensure positive interactions with diverse populations through various channels of communication and gain strategies for overcoming communication barriers. An understanding of the importance of teamwork, different roles of team members, characteristics of leadership, and strategies for overcoming conflict employed by successful teams are critical elements of interpersonal interactions.

You'll gain an understanding of critical workplace skills. These include time management, prioritization, the decisionmaking process, the problem-solving process, and open-mindedness, as well as learning how to interact with customers in a professional manner.

By the end of this course, you’ll be able to do the following:

• Define the personal qualities of integrity, dependability, and professionalism that are essential to effective
  work environments
• Explain the interpersonal skills, including respect, communication, and teamwork, that are needed to succeed
  in a work environment
• Describe workplace skills, tools, and technology that are necessary for working in a professional environment

As an aspiring member of a healthcare team, accurate understanding, pronunciation, and spelling of frequently used medical terms are imperative. The textbook titled Quick and Easy Medical Terminology, 9th Edition, by Peggy C. Leonard will provide basic knowledge and understanding of medical terminologies. Competence in using medical language doesn’t happen instantaneously. A strong medical vocabulary is a product of excellent time management skills and fervent commitment to learning the terminology.

By the end of this course, you’ll be able to:

• Analyze the fundamentals and building methods of medical terminologies
• Categorize the medical terms and meanings related to diagnoses, interventions, and body structures
• Distinguish between the medical terms related to the musculoskeletal, circulatory, and respiratory systems
• Differentiate between the medical terms associated with the digestive, urinary, and reproductive systems

This course is designed to help you understand the reimbursement process and the various methodologies involved. You’ll be introduced to billing cycles and how health information technology is used in medical offices, and learn about basic accounting transaction terminology and apply this information to enter patient charges and payments.

By the end of this course, you’ll be able to:

• Describe the contents of the Electronic Health Record and security, privacy, and confidentiality practices associated with medical records.
• Explain the administrative and clinical roles in the medical office and functions within the EHR that are utilized routinely in these roles.
• Describe the billing and reimbursement process
• Complete simulated health records in practice electronic health record software

This course introduces the reimbursement process and the various methodologies involved, such as fee-for-service and episode-of-care methodologies. The course also covers important information regarding payment systems, fee schedules, chargemasters, coding, and the internal audit process. The course also explains the fundamentals of health insurance and types of health insurance.

By the end of this course, you’ll be able to:

• Discuss various reimbursement methodologies and payment systems
• Define health insurance

In this course, you'll learn how law affects healthcare practitioners, the origin of law that affects medical professionals, the basics of the process of litigation and its alternatives, the common-law basis for the confidentiality of healthcare information, and the laws regulating healthcare information collected and maintained by government agencies.

By the end of this course, you’ll be able to:

• Interpret civil and criminal laws related to healthcare
• Assess ethical issues healthcare professionals face today
• Analyze confidentiality laws and regulations