So you may be wondering, what's a career in Guest Services all about? Guest Service agents work in hotels and a variety of settings and typically greet guests, handle check-ins, perform concierge duties and special requests, make and modify reservations, and monitor guests requests. Basically, it boils down to excellent customer service; this means making sure guests are comfortable and happy by creating an all-around fantastic, memorable experience for them, an experience that keeps them coming back. Sounds great, right? Well, here are a few more reasons to pursue a career in Guest Services.
And finally, this role can open doors for you later down the road for management and leadership roles in the hospitality and HR industry.
Excited to get started towards a career in Guest Services? Penn Foster can help you get there with our online Guest Service Agent career diploma program. Designed by industry experts from brands like Hyatt and MGM Resorts, our affordable program will provide you with a strong background in hospitality skills and help you prepare for entry-level positions in hotels and resorts. Enroll in Penn Foster Career School’s Guest Service Agent career diploma program today!
Get started today on your path towards an exciting career as a concierge with Penn Foster Career School’s accredited, online program.Enroll Now
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