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Accelerate your training with Guest Service Agent classes

Whether you want to break into the hospitality industry with front desk concierge training or expand your career options in this growing field, Penn Foster Career School is here to help. In our Guest Service Agent career diploma program, you will gain knowledge and skills that can help set you on the path towards a career as a concierge in the growing hospitality industry.¹

Why become a Guest Service Agent?

Guest service agents, hotel concierges, and guest relations associates serve as front-line representatives for hotels and resorts, ensuring guests’ needs are met during their stay by providing outstanding service across multiple channels. At Penn Foster, you’ll learn from expert faculty with real-life industry experience at Hyatt and MGM resorts. Plus, students in Penn Foster’s Guest Service Agent program can choose to pursue a Work Experience Option, allowing you to gain valuable hands-on experience in the field as a concierge.
Why Become a Guest Service Agent with Penn Foster?
Start and study when you want
Our mobile friendly, custom designed student portal is easy and intuitive to use at-home or on-the-go.
Dedicated Success Coaches
Our Success Center is made up of Certified instructors and Success Coaches, Teaching Assistants and Student Help Staff all working to help you succeed.
Hands-on training in your
Gain hands-on, real-world experience as a concierge during your externship, which you can add to your resume or job applications!
Set your goals and pace
With our progress-tracking and goal-setting tools, you can customize your study and exam schedule to help meet your personal goals.
Proven reputation
With 44,000 graduates in 2017 from our regionally and nationally accredited High School and Career School and nationally accredited College, you're in good hands!
Connect with other students
Connect in real-time with your peers in your career area in our discussion boards.
A Customized Learning Experience
With interactive, mobile-friendly courses, progress-tracking and goal setting, and personal coaches to help you succeed, the Penn Foster Experience (PFx) is an online learning experience like no other.
Guest Service Agent Curriculum
Penn Foster Career School’s Guest Service Agent training program consists of nine courses to help you gain the knowledge and skills relevant to working in the hotel guest services setting as a concierge. This program also contains a Work Experience Option, so you can get valuable, hands-on experience working in the hospitality industry.
Each course is broken down into small mobile-friendly lessons to help you on your journey toward earning your career diploma online.
Penn Foster Curriculum
With flexible, affordable payment options, you can get started on your guest service agent training online today.
Joining Penn Foster is the best choice anyone can make. They are so understanding. They are very helpful and they push you too reach your goals.
Maria G.
Penn Foster Graduate
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Get started today on your path towards an exciting career as a concierge with Penn Foster Career School’s accredited, online program.

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Hundreds of leading employers and workforce organizations partner with Penn Foster to attract, develop, and retain talent for today’s in-demand middle skilled occupations.

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¹ Please note, you may be required to complete a background check prior to employment. Background checks are the student’s responsibility.