So you may be wondering, what's a career in Guest Services all about? Guest Service agents work in hotels and a variety of settings and typically greet guests, handle check-ins, perform concierge duties and special requests, make and modify reservations, and monitor guests requests. Basically, it boils down to excellent customer service; this means making sure guests are comfortable and happy by creating an all-around fantastic, memorable experience for them, an experience that keeps them coming back. Sounds great, right? Well, here are a few more reasons to pursue a career in Guest Services.
- Guest Services is a fast-growing field with plenty of job opportunities. In fact, 10% job growth is projected from now to 2024.
- If you love helping people, this career is for you. You'll work with guests to ensure that their requests are met and will gain a satisfaction that you have to play a part in making their stay welcoming and memorable.
- Guest Service agents can work in many fun and exciting locations like hotels, resorts, golf courses, spas and even cruise ships.
- Guests Service agents have superior communication and customer service skills. Develop transferable power skills as you work to resolve conflicts, conveying information and communicate with the public.
And finally, this role can open doors for you later down the road for management and leadership roles in the hospitality and HR industry.
Excited to get started towards a career in Guest Services? Penn Foster can help you get there with our online Guest Service Agent career diploma program. Designed by industry experts from brands like Hyatt and MGM Resorts, our affordable program will provide you with a strong background in hospitality skills and help you prepare for entry-level positions in hotels and resorts. Enroll in Penn Foster Career School’s Guest Service Agent career diploma program today!