Accelerate your training with Guest Service Agent classes

Whether you want to break into the hospitality industry with front desk concierge training or expand your career options in this growing field, Penn Foster Career School is here to help. In our Guest Service Agent career diploma program, you will gain knowledge and skills that can help set you on the path towards a career as a concierge in the growing hospitality industry.¹

Why become a Guest Service Agent?

Guest service agents, hotel concierges, and guest relations associates serve as front-line representatives for hotels and resorts, ensuring guests’ needs are met during their stay by providing outstanding service across multiple channels. At Penn Foster, you’ll learn from expert faculty with real-life industry experience at Hyatt and MGM resorts. Plus, students in Penn Foster’s Guest Service Agent program can choose to pursue a Work Experience Option, allowing you to gain valuable hands-on experience in the field as a concierge.

So you may be wondering, what's a career in Guest Services all about? Guest Service agents work in hotels and a variety of settings and typically greet guests, handle check-ins, perform concierge duties and special requests, make and modify reservations, and monitor guests requests. Basically, it boils down to excellent customer service; this means making sure guests are comfortable and happy by creating an all-around fantastic, memorable experience for them, an experience that keeps them coming back. Sounds great, right? Well, here are a few more reasons to pursue a career in Guest Services.

  1. Guest Services is a fast-growing field with plenty of job opportunities. In fact, 10% job growth is projected from now to 2024.
  2. If you love helping people, this career is for you. You'll work with guests to ensure that their requests are met and will gain a satisfaction that you have to play a part in making their stay welcoming and memorable.
  3. Guest Service agents can work in many fun and exciting locations like hotels, resorts, golf courses, spas and even cruise ships.
  4. Guests Service agents have superior communication and customer service skills. Develop transferable power skills as you work to resolve conflicts, conveying information and communicate with the public.

And finally, this role can open doors for you later down the road for management and leadership roles in the hospitality and HR industry.

Excited to get started towards a career in Guest Services? Penn Foster can help you get there with our online Guest Service Agent career diploma program. Designed by industry experts from brands like Hyatt and MGM Resorts, our affordable program will provide you with a strong background in hospitality skills and help you prepare for entry-level positions in hotels and resorts. Enroll in Penn Foster Career School’s Guest Service Agent career diploma program today!

Why Become a Guest Service Agent with Penn Foster?
Start and study when you want
Our mobile friendly, custom designed student portal is easy and intuitive to use at-home or on-the-go.
A Committed Support System
While you can study at home, you're not alone! Our dedicated Student Services Department, Student Community, and instructors are just a call or email away.
Hands-on training in your
Gain hands-on, real-world experience as a concierge during your externship, which you can add to your resume or job applications!
Set your goals and pace
With our progress-tracking and goal-setting tools, you can customize your study schedule to help meet your personal goals.
Proven reputation
With 58,000 + graduates in 2019 from our accredited high school, career school, and college, you're in good hands!
Connect with other students
Connect in real-time with your peers in your career area in our discussion boards.
A Customized Learning Experience
With mobile-friendly coursework, progress-tracking and goal-setting tools, virtual simulations, and informative videos to help you succeed, the Penn Foster Experience (PFx) is online learning like no other.
Guest Service Agent Curriculum
Penn Foster Career School’s Guest Service Agent training program consists of nine courses to help you gain the knowledge and skills relevant to working in the hotel guest services setting as a concierge. This program also contains a Work Experience Option, so you can get valuable, hands-on experience working in the hospitality industry.
Each course is broken down into small mobile-friendly lessons to help you on your journey toward earning your career diploma online.
Penn Foster Curriculum
With flexible, affordable payment options, you can get started on your guest service agent training online today.
Joining Penn Foster is the best choice anyone can make. They are so understanding. They are very helpful and they push you too reach your goals.
Maria G.
Penn Foster Graduate
Ready To Enroll?

Get started today on your path towards an exciting career as a concierge with Penn Foster Career School’s accredited, online program.

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Hundreds of leading employers and workforce organizations partner with Penn Foster to attract, develop, and retain talent for today’s in-demand middle skilled occupations.

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¹ Please note, you may be required to complete a background check prior to employment. Background checks are the student’s responsibility.