Accelerate your training with Guest Service Agent classes

Whether you want to break into the hospitality industry with front desk concierge training or expand your career options in this growing field, Penn Foster Career School is here to help. In our Guest Service Agent career diploma program, you will gain knowledge and skills that can help set you on the path towards a career as a concierge in the growing hospitality industry.¹

Why become a Guest Service Agent?

Guest service agents, hotel concierges, and guest relations associates serve as front-line representatives for hotels and resorts, ensuring guests’ needs are met during their stay by providing outstanding service across multiple channels. At Penn Foster, you’ll learn from expert faculty with real-life industry experience at Hyatt and MGM resorts. Plus, students in Penn Foster’s Guest Service Agent program can choose to pursue a Work Experience Option, allowing you to gain valuable hands-on experience in the field as a concierge.

So you may be wondering, what's a career in Guest Services all about? Guest Service agents work in hotels and a variety of settings and typically greet guests, handle check-ins, perform concierge duties and special requests, make and modify reservations, and monitor guests requests. Basically, it boils down to excellent customer service; this means making sure guests are comfortable and happy by creating an all-around fantastic, memorable experience for them, an experience that keeps them coming back. Sounds great, right? Well, here are a few more reasons to pursue a career in Guest Services.

Guest Services is a fast-growing field with plenty of job opportunities. In fact, 10% job growth is projected from now to 2024.
If you love helping people, this career is for you. You'll work with guests to ensure that their requests are met and will gain a satisfaction that you have to play a part in making their stay welcoming and memorable.
Guest Service agents can work in many fun and exciting locations like hotels, resorts, golf courses, spas and even cruise ships.
Guests Service agents have superior communication and customer service skills. Develop transferable power skills as you work to resolve conflicts, conveying information and communicate with the public.

And finally, this role can open doors for you later down the road for management and leadership roles in the hospitality and HR industry.

Excited to get started towards a career in Guest Services? Penn Foster can help you get there with our online Guest Service Agent career diploma program. Designed by industry experts from brands like Hyatt and MGM Resorts, our affordable program will provide you with a strong background in hospitality skills and help you prepare for entry-level positions in hotels and resorts. Enroll in Penn Foster Career School’s Guest Service Agent career diploma program today!

Why Become a Guest Service Agent with Penn Foster?

Start and study when you want

Our mobile friendly, custom designed student portal is easy and intuitive to use at-home or on-the-go.

Dedicated Success Coaches

Our Success Center is made up of Certified instructors and Success Coaches, Teaching Assistants and Student Help Staff all working to help you succeed.

Hands-on training in your
community

Gain hands-on, real-world experience as a concierge during your externship, which you can add to your resume or job applications!

Set your goals and pace

With our progress-tracking and goal-setting tools, you can customize your study and exam schedule to help meet your personal goals.

Proven reputation

With 44,000 graduates in 2017 from our regionally and nationally accredited High School and Career School and nationally accredited College, you're in good hands!

Connect with other students

Connect in real-time with your peers in your career area in our discussion boards.