Program Goals and Outcomes

Guest service agent goals and outcomes

Penn Foster's online Guest Service Agent Career Diploma can help students prepare for entry-level jobs in the hospitality industry. After completing the self-paced courses, students will have learned the fundamental skills that can be essential to working as a guest service agent, front desk clerk, or hotel concierge.

Guest Service Agent

Career Diploma 5-9 mo As low as $55/mo
800-275-4410 (9AM - 9PM EST)

Program Goal

To provide students with a strong background in hospitality skills and prepare students for entry positions in a hotel/resort setting.

Upon completion of the program, students will be able to...

  • Recognize the opportunities available in the hotel and hospitality industries and the professional organizations that issue certifications and advance the field
  • Examine the organizational structures, features and practices within the hotel and hospitality industries
  • Describe the qualities of professional conduct and appearance
  • Outline how to use equipment common to the hotel and hospitality industries
  • Apply basic, consumer, and business math computations
  • Communicate with correct use of the English language
  • Describe how to perform front desk and office procedures associated with hotel and hospitality operations
  • Explain the logistical and sales procedures in the lifecycle of a guest’s involvement with a hotel or hospitality site
  • Apply basic bookkeeping skills and financial processes common to front desk hotel work
  • Examine health and safety issues and solutions common to the hotel and hospitality industries
  • Compare effective ways to communicate when providing information or solving problems within a guest services role
  • Critique problems common within the hotel and hospitality industries
  • Describe the methods of effective interpersonal communication with guests and co-workers
  • Describe effective customer service techniques within the hotel and hospitality industries

Need more info or ready to enroll?

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Full Program Overview