Mobile Texting Terms | Penn Foster

Texting Terms

Penn Foster Notification alerts
Shortcode 73338 (PFEDU)

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Terms & Conditions


TABLE OF CONTENTS

General Information

Frequently Asked Questions


GENERAL INFORMATION

This is an ongoing text message alert program that will provide account information to students such as periodic updates about activity occurring on the students account. PENN FOSTER does not charge for this service. However, message and data rates may apply from your mobile carrier. By providing your consent to participate in this program, the student approves any such charges from their mobile carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance. Text message alerts will come from short code 73338 (PFEDU). The number of alerts received will vary by alert type.

HOW TO OPT-IN

You can sign up for the PENN FOSTER Notification Alerts program via your Account Preferences section on your Penn Foster Student Portal: http://my.pennfoster.com/StudentLMS. You will be required to enter your information under Text Message Options and agree to the Terms & Conditions. You will be sent a random code verifying that your phone is SMS enabled and that the cell phone number is valid. Enter the PIN to confirm to complete sign-up. We will send you a welcome message confirming your enrollment. The message is as follows: "Thanks for subscribing to Penn Foster Notification Alerts, #msgsvary/user. Reply HELP for help. STOP to cancel. Msg & data rates may apply."

HOW TO OPT-OUT

To stop receiving text alerts, please text "STOP" to 73338.

You will receive a standard rate message stating: "Penn Foster Notification Alerts: You have been unsubscribed and you will receive no further messages. For help call 888-427-1000."

FREQUENTLY ASKED QUESTIONS

Q: What are PENN FOSTER Notification Alerts?
A: PENN FOSTER has created a new program whereby you can receive text alerts on your mobile device. To date, there are two text alert types in place: a 5-day payment due reminder, and a falling off of auto pay notice. If you sign up for this service, then you will receive a text message for the following reasons:

Q: Do I have to register for this service?
A: Yes, you must sign up in order to receive mobile text alerts from PENN FOSTER. To sign up, log into your PENN FOSTER student account at http://my.pennfoster.com/StudentLMS and enter your information in the text/SMS section of your Account Preferences. You will also be required to agree to the SMS Terms and Conditions.

Q: How many text alerts will I receive?
A: The message frequency will vary by student depending on the activity on your account. You can stop receiving alerts at any time by sending STOP to 73338.

Q: Will these text alerts cost me anything?
A: PENN FOSTER does not charge for this service. However, message and data rates may apply from your mobile carrier. By providing your consent to participate in this program, the account holder approves any such charges from their mobile carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.

Q: What number will I be receiving the text alerts from?
A: Text message alerts will come from short code 73338 (PFEDU).

Q: How do I stop receiving text alerts?
A: You can stop receiving text alerts at any time by sending STOP to 73338 or by logging into your PENN FOSTER student account at http://my.pennfoster.com/StudentLMS and removing your phone number in the SMS/text section of your Account Preferences.

Q: Which mobile carriers does PENN FOSTER support?
A: PENN FOSTER Text Alerts work on these major U.S. mobile carriers: AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Breakaway Wireless, Cabelvision (Optimum Mobile), Carolina West Wireless, Cellcom, Cellular One of East Central Illinois, Centennial Wireless, Chariton Valley Cellular, Chat Mobility (Hawkeye), Cincinnati Bell Wireless, Coral Wireless, Cox Mobility, Cross/ Sprocket, C-Spire Wireless (formerly Cellsouth), CTC Telecom, DTC Wireless (Advantage Cellular), Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Illinois Valley Cellular, Immix (Keystone Wireless/ PC Management), Inland Cellular, iWireless, Leaco, Mobi PCS, Mosaic, MTPCS/ Cellular One (Cellone Nation), Nemont, Nex-Tech Wireless, nTelos, NW Missouri Cellular (Hawkeye), Panhandle Telecommunications, Peoples Wireless, Pioneer, Pine Cellular, Plateau, Revol, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - Syringa, Rina - UBET, Rina - Manti, Rural Cellular Corporation, SI Wireless, Simmetry, SouthernLINC, SRT, Strata Networks, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless.

Q: Will PENN FOSTER Notification Alerts work on my specific mobile device or cellular phone?
A: Our text alert service will work provided that: (1) your phone has the ability to send and receive text messages and (2) your mobile device uses one of our supported carriers. You may also want to contact your mobile provider or service plan to make sure your mobile device is text message enabled.

Q: I have signed up for PENN FOSTER Notification Alerts. Why am I not receiving any text messages?
A: There could be several reasons you are not receiving text messages. They include, but are not limited to, the following:

  1. You have text messages enabled on your mobile device, but the use of "short codes" may be blocked by your mobile carrier, or per your request. In order to receive PENN FOSTER Notification Alerts, you must have short codes enabled. "Short codes" are special telephone numbers (usually five to six digits long) that are used to send text messages to/from mobile phones. They're often used for text messaging services. Please contact your mobile carrier to make sure that you are allowed the use of short codes.
  2. Your mobile account is with a carrier that we do not currently support.
  3. Your mobile account has been suspended or deactivated. Please contact your mobile carrier to verify the status of your account.
  4. You pay on your PENN FOSTER account on time (more than 5 days before its due date) so we have no reason to send you a text message reminding you that a payment is due; nor are there any reason to send you a cancellation notice for non-payment. If you renew your policy, there is no reason to send you an expiration text message either.
  5. You never responded YES to the confirmation text message that was sent to the mobile device that you provided. Verify that you are enrolled in our text messaging service by logging into your PENN FOSTER student account at http://my.pennfoster.com/StudentLMS

Q: I stopped my PENN FOSTER Notification Alerts service. How do I get it back?
A: To start receiving PENN FOSTER Notification Alerts again, you must log into your PENN FOSTER student account at http://my.pennfoster.com/StudentLMS and enter your information in the text/SMS section of your Account Preferences. You will also be required to agree to the SMS Terms and Conditions.

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