Texting Terms

PENN FOSTER SMS TERMS OF SERVICE
These Penn Foster SMS Terms of Service (the “SMS Terms”) govern the provision, receipt, and delivery of text messages by or on behalf the Penn Foster Group, including any brand within the Penn Foster Group family, including Ashworth College, Career Step ICS Canada, New York Institute of Art & Design, New York Institute of Photography, and Penn Foster International (collectively “Penn Foster,” “we,” “us,” or “our”). Depending on the consent you’ve provided, our text messages (the “Penn Foster Texts”): (1) provide you with information you requested from us, such as information about your applications and enrollments in our programs; (2) provide updates or other information regarding your transactions with us, including providing information about financial requirements associated with your Penn Foster enrollment; and/or (3) respond to other inquiries regarding your relationship with Penn Foster.

 

E-SIGN DISCLOSURE AND AGREEMENT
By providing your consent to receive Penn Foster Texts (as described below), you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by emailing us at [email protected] with “Revoke Electronic Consent” in the subject line. These SMS Terms will still apply if you withdraw consent to the use of an electronic record.

 

To view and retain a copy of this disclosure or any information regarding your enrollment in this program, you will need (i) a device (such as a computer or mobile phone) with a web browser and Internet access and (ii) either a printer or storage space on such device. For a free paper copy, or to update our records of your contact information, email us at [email protected] with contact information and the address for delivery.

 

ELIGIBILITY
By consenting to receive Penn Foster Texts, you represent that you are 18 years of age or older and understand the obligations and agree to the terms set forth in these SMS Terms and the Penn Foster Terms of Use. You further represent that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and for which you are authorized to opt into Penn Foster Texts.

 

HOW TO OPT-IN
You can provide us with your consent to receive Penn Foster Texts by providing us with your phone number when enrolling for courses. By providing consent, you authorize us to use automated or nonautomated technology to send Penn Foster Texts to the number associated with your consent. We may send you a welcome message confirming your enrollment. By providing your consent, you agree to these SMS Terms, the Penn Foster Privacy Policy, and the Penn Foster Terms of Use.

 

HOW TO OPT-OUT
For services operated through 73338, you can opt out by texting STOP to 73338. For services operated through 39033, you can opt out by texting STOP to 39033. For services operated through 20798, you can opt out by texting STOP to 20798. For Penn Foster Texts operated through a different number, text STOP to that number to opt out. You must separately opt out of each number from which you’ve provided us with consent to receive Penn Foster Texts.

 

You may receive a text message confirming your opt-out.

 

HOW TO GET HELP
For services operated through 73338, you can get help by texting HELP to 73338. For services operated through 39033, you can get help by texting HELP to 39033. For services operated through 20798, you can get help by texting HELP to 20798. For Penn Foster Texts operated through a different number, text HELP to that number.

 

MODIFICATIONS TO THESE SMS TERMS OR THE PENN FOSTER TEXTS PROGRAM
We reserve the right to modify these SMS Terms, or any part thereof, or add or remove terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your continued enrollment in Penn Foster Texts shall be deemed to constitute acceptance by you of such modifications, additions, or deletions.

 

We reserve the right to terminate the Penn Foster Texts program, in whole or in part, at any time without notice. The information in any Penn Foster Text may be subject to certain time lags and/or delays.

Frequently Asked Questions

What are Penn Foster Texts?
Penn Foster has created a program whereby you can receive text alerts on a designated mobile device. These text alerts are intended to assist you by (1) providing you with information you requested from us, such as information about your applications and enrollments in our programs; (2) providing updates or other information regarding your transactions with us, including providing information about financial requirements associated with your Penn Foster enrollment; (3) providing you with important information related to your academic progress; and/or (4) responding to other inquiries regarding your relationship with Penn Foster.

 

Do I have to register for this service?
Penn Foster may text you upon enrollment, to confirm you would like to participate in the text messaging program. You may update your subscription to Penn Foster Texts via the “How to Opt-In” and “How to Opt-Out” descriptions noted above.

 

How many text alerts will I receive?
The message frequency will vary by student depending on the activity on your account and how you use our services (e.g. whether you reply with HELP, the number of classes you enroll in with Penn Foster). Receipt of each Penn Foster text message may be delayed or prevented by factors outside of our control. Neither we, nor our affiliates, will be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of a Penn Foster text message; (b) inaccurate or incomplete content in a Penn Foster text message; or (c) your use or reliance on the contents of any Penn Foster text message for any purposes.

 

Will these text alerts cost me anything?
Penn Foster does not charge for this service. However, message and data rates may apply from your mobile carrier or other applicable provider.

 

Which mobile carriers can receive Penn Foster Texts?
Penn Foster Texts are currently supported on all U.S. carriers. The supporting mobile carriers may change without notice, and the particular Penn Foster Texts program you join, including those operated through a different number, may be limited to specific carriers. Penn Foster and the mobile carriers (for example, T-Mobile) are not liable for delayed or undelivered messages. Penn Foster Texts may not be compatible with all cell phone models.


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